engine44 Posted September 24, 2017 Share Posted September 24, 2017 Prior to setting up a Ripple account on Gatehub, I have some specific questions of them. I sent these questions to them about 2 weeks ago and received a confirmation email. Since then there has been no response. What is their typical response time? Thanks. Link to comment Share on other sites More sharing options...
snub-fighter Posted September 24, 2017 Share Posted September 24, 2017 I have not had a good experience. I am still waiting for the USD wallet to be active. Asked for help nothing. I use bittrex out of necessity because my state enacted rules that some exchanges wont adhere to. I do like bittrex though Link to comment Share on other sites More sharing options...
Jdp Posted September 24, 2017 Share Posted September 24, 2017 I have opened a support ticket about a missing transaction on the 4th of august. Re-opened the ticket 6 times, sent a number of reminders. Not a single reply... Their typical response time? Don't know...never had a response :-( Link to comment Share on other sites More sharing options...
engine44 Posted September 24, 2017 Author Share Posted September 24, 2017 (edited) So it appears that they are not a professional organiztion. I will look elsewhere. How about Bitstamp? Thanks. Edited September 24, 2017 by engine44 update Link to comment Share on other sites More sharing options...
tijmen90 Posted September 24, 2017 Share Posted September 24, 2017 I use Kraken. Cant tell you about their customer service because I never had any problems with them Link to comment Share on other sites More sharing options...
RippleEvangelist Posted September 25, 2017 Share Posted September 25, 2017 16 hours ago, engine44 said: So it appears that they are not a professional organiztion. I will look elsewhere. How about Bitstamp? Thanks. I've been very happy with Bitstamp for the past couple years. These days SEPA deposits are cleared in under 24 hours and I've never had to contact support for anything. Link to comment Share on other sites More sharing options...
Rchopra Posted September 25, 2017 Share Posted September 25, 2017 (edited) @Hodor If u open an account with gatehub and keep ripple there, would they be with bitstamp or with ripple as its the case with gatehub..? Bcz with gatehub if ur xrp are in ripple wallet, even if gatehub goes bankrupt u still got ur xrp safe. Am i right..? Edited September 25, 2017 by Rchopra Link to comment Share on other sites More sharing options...
Mercury Posted September 25, 2017 Share Posted September 25, 2017 3 hours ago, Rchopra said: @Hodor If u open an account with gatehub and keep ripple there, would they be with bitstamp or with ripple as its the case with gatehub..? Bcz with gatehub if ur xrp are in ripple wallet, even if gatehub goes bankrupt u still got ur xrp safe. Am i right..? Right. Gatehub can act as a interface for the network. With a ripple wallet your funds are as safe as the network, regardless as to Gatehubs fate Link to comment Share on other sites More sharing options...
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