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Gatehub Response Time?


engine44
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Prior to setting up a Ripple account on Gatehub, I have some specific questions of them.  I sent these questions to them about 2 weeks ago and received a confirmation email.  Since then there has been no response.  What is their typical response time?  Thanks.

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I have opened a support ticket about a missing transaction on the 4th of august.

Re-opened the ticket 6 times, sent a number of reminders. Not a single reply...

Their typical response time? Don't know...never had a response :-(

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@Hodor If u open an account with gatehub and keep ripple there, would they be with bitstamp or with ripple as its the case with gatehub..? Bcz with gatehub if ur xrp are in ripple wallet, even if gatehub goes bankrupt u still got ur xrp safe. Am i right..?

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3 hours ago, Rchopra said:

@Hodor If u open an account with gatehub and keep ripple there, would they be with bitstamp or with ripple as its the case with gatehub..? Bcz with gatehub if ur xrp are in ripple wallet, even if gatehub goes bankrupt u still got ur xrp safe. Am i right..?

Right. Gatehub can act as a interface for the network. With a ripple wallet your funds are as safe as the network, regardless as to Gatehubs fate

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