What is your experience with gatehub?

[kanaas]

My personal experience with Gatehub is a very positive one. As there are lately several Gatehub users(?) complaining about problems and lack of support I was wondering what the majority - or a more fair reference - of Gatehub users can or have to say about their product, their service and their support. I made a short poll to have an idea on how they on average are rates, so you can do just the poll, but besides the poll, as interesting it might be to discus here what some like or do not like about Gatehub.

What I might add here is that I understand them not any more or very little responding on social channels, including this board, but only by way of their support page on this link
https://support.gatehub.net/hc/en-us
One can see this as poor support, but not if they have fast and accurate reactions by way of that channel. In my few cases this was more than OK. So again, for me the support was how it should be. Using private channels over public has, beside the disadvantage of not sharing specific knowledge, the advantage of not accidental sharing private information as well. 

 

Edited September 14, 2017 by kanaas

[enrique11]

Personally, the gatehub ID process is very extensive. I gave up on using gatehub because of this process. It's great to veryify users, but lots of hoops to jump through .

One thing I don't like about gatehub which made me nervous as a user is that everytime I try to login to gatehub, gatehub sends me notice via e-mail to verify "new device" login attempt although the device I'm using to login to gatehub has been used repetitively.

What I don't like about this process is that everytime I get an e-mail asking me to verify my "new device", I can click on the e-mail link to gain access to my gatehub wallet from any device whether it be my cell phone, desktop computer, etc.  Granted, once in you need your gatehub password to transact, but I still see this as a security risk because the e-mail link allows one on any device with your e-mail account and the "verify new device message link" to gain access to your wallet from a different device, not from the device attempting to login. I don't know if this is still an issue, but it's the main reason I stopped using gatehub.

Edited September 14, 2017 by enrique11

[rdx]

4 minutes ago, enrique11 said:

Personally, the gatehub ID process is very extensive. I gave up on using gatehub because of this process. It's great to veryify users, but lots of hoops to jump through .

One thing I don't like about gatehub which made me nervous as a user is that everytime I try to login to gatehub, gatehub sends me notice via e-mail to verify "new device" login attempt although the device I'm using to login to gatehub has been used repetitively.

What I don't like about this process is that everytime I get a e-mail asking me to verify my "new device", I can click on the e-mail link to gain access to my gatehub wallet from any device whether it be my cell phone, desktop computer, etc.  Granted, once in you need your gatehub password to transact, but I still see this as a security risk because the e-mail link allows one on any device with your e-mail account to gain access to your wallet from your account, not from the device attempting to login. I don't know if this is still an issue, but it's the main reason I stopped using gatehub.

Yeah, that login stuff is really awkward.

For me, verification process has been relatively fast. I am not trading, so I am only holding on the Ripple wallet via GateHub, but it seems some people also had issues with trading.

I had no bad experiencee and the support really tries to help you.

[enrique11]

1 minute ago, rdx said:

Yeah, that login stuff is really awkward.

For me, verification process has been relatively fast. I am not trading, so I am only holding on the Ripple wallet via GateHub, but it seems some people also had issues with trading.

I had no bad experiencee and the support really tries to help you.

I think with time improvements will come, but along with improvements so too will there be more hacking attemps as cryptos go mainstream...seems like cold storage will always be safest option until there is enough crypto demand from the masses  to warrant coders spending so many hours coding to address these issues/vulnerabilities sufficiently.

[xrpwizard]

No issues with them so far and they've added in several features that I wanted to see. A+ in my book.

[domingo]

I am fairly new to crypto currencies and was very nervous when signing up to GateHub. However, the process was very smooth and verification was relatively easy. Bought some XRP through Bitstamp and transferred to GateHub and after couple of days transfer them to newly arrived Nano Ledger S. So far I am quite satisfied.

[cap]

The low liquidity can be frustrating, but overall I'm satisfied. I don't remember the verification process being particularly hard and I like that they send you an e-mail when you're signing in from a new device. It's an extra layer of security (if someone hacks into your account, they also need to have access to your email) and, as far as I'm concerned, that's always a good thing.

Besides, I think Gatehub succeeding  would be good for Ripple and, therefore, for XRP holders.

[artpope007]

Trading with Gatehub is great.  The interface is one of the most intuitive I've come across.  Transacting in XRP using the wallet is a breeze.  Again very intuitive interface.  With all of the trouble they have gone through in regards to the security it gives me great confidence that my assets are safe, but:

(and there's always a but)

my confidence is shaking.  Transacting in any other offered asset with them is "hit or miss", and lately it's been more "miss".  The Achilles Heel here appears to be Gatehub 5th and the speed at which the value of non-XRP assets are transferred to the Ripple ledger.  The other day, a withdrawal took 2 hours.  Deposits regularly take at least an hour to process.  At the time of this writing, I will have waited 13+ hours for 3 deposits to arrive.  The support feels like "blind trust" now-I can no longer access the support tickets from the automated e-mails they send, neither can I review the status of the support tickets.  I've had support tickets regarding service questions go unanswered.  As an active trader who is up 10,000% since May largely thanks to Gatehub, my love for it is split.  The trading conditions have been in just the right pocket for me to squeeze out these great profits, but the actual service has been hinky at best from the time I've started and has only gone downhill since.  @kanaas you have seen my other posts where I'm telling other forum members, "Hey don't worry, it'll get better." however, sadly, things haven't improved at all.  I'm currently searching for an alternative and should I find it--I probably won't be back.

[kanaas]

12 hours ago, artpope007 said:

The Achilles Heel here appears to be Gatehub 5th and the speed at which the value of non-XRP assets are transferred to the Ripple ledger. 

That's when you compare XRPledger speed with Bitcoin & Co speed.... From 3.5 seconds to minutes, hours, days ..... Not Gatehubs fault....

[darnoc]

I have been playing the ripple/xrp game since 2013. I saw the wallet migration to gatehub as a great opportunity for more innovation within the space. Since then, I was nervous about the security, but there was no incident for my concern until this summer. Throughout the spring, I purchased btc and sent it to my gatehub fifth address to buy xrp. My last transaction of $500 worth of btc never made it. I double checked all of my addresses and came to learn that without any forewarning gatehub completely changed my btc receiving address. Upon sending multiple emails, I was told the address had not been changed. This was not true, so I have to arrive at the conclusion that this occurred due to extreme negligence or out right deceit. Either way, I have transferred my xrp into a cold wallet.   Since having this experience, I have asked people personally, and I know of at least one other person who has lost a significant amount of btc directly as a result of gatehub fifth. I truly hope it's a coding issue and not the result of some type of purposeful siphoning of funds. Either way, my trust is gone and so is my business. 

 

[artpope007]

Well, no--not Gatehub's fault, Gatehub5th's fault.  technically speaking.  Where the "rubber meets the road" so to speak.  Transferring XRP is done in seconds, it's depositing Bitcoin and other non-XRP assets that have a standard 1hr transaction time.  I understand it as a two-step process from your public address to Gatehub 5th's hot wallet and then you're issued a BTC IOU on the ripple ledger.  Well the transactions confirm relatively quickly most of the time.  My issues have had to do with when Gatehub 5th's system picks up the transaction and issues the IOU.  That 13 hour wait grew to 27 hours--I mean they got it done, but I think they need a better engine for issuing the non-XRP IOU's.  If Bitcoin and others could be credited to my account faster, it is possible that I could do more trades and generate more fees.  

[T8493]

@artpope007, GateHub and GateHub Fifth are the same thing, at least legally.