ShapeShift.io problem

[Options]

Hello,

I am having difficulties with this crypto exchange website. It has been over 50 hours now since I have sent them my bitcoin in exchange of ripples and still no XRP on my wallet.

I have opened a ticked on their support system 2 days ago and I still got no reply from them. Bitcoin has not been refunded, nor XRP has been received in my wallet.  

This is the second time I am using their service. First time it took about 4 hours to get the exchange done, but this time it really is getting on my nerves.

 

Any idea why it could be taking so long ? Can anyone please share their experience with this website ?

Edited September 10, 2017 by Options

[cmbartley]

How many confirmations does the btc transfer have?

[Options]

Hello,

Thanks for your reply.

I have sent 0.30616 BTC (equals 1414 USD), it currently has 354 Confirmations.

Please help me out, I got no idea why it is taking so long, I am a newbie

 

[cmbartley]

Unfortunately you'll have to wait for a reply from shapeshift. There's some hold up on their end. 

[cmbartley]

Are you sure you entered the right destination address?

[Options]

59 minutes ago, cmbartley said:

Are you sure you entered the right destination address?

Hello,
Yes absolutely. I double checked everything before I have placed the order. 

I wasn't worried till today, I read another person's comment (attached). Apparently this person has been waiting for a month and still got no resolution. I am afraid same thing might happen to me... 

In any case, I will keep this topic updated, hopefully I get their response and my coins as soon as possible.

[Options]

I received a reply on my ticket from ShapeShift. I attach below...

Basically, they said they haven't received my BTC... but it has left from my wallet ?? So they blame blockchain for it... Any idea how I can fix this ? Please help me out...

 

[cmbartley]

Show them the transaction on blockchain.io. Presumably the only way the transaction could have 300+ transactions without them having been received would be if it was sent to the wrong address. 

[Options]

Thank you for your help cmbartley,

I did double check again, everything is correct. I have sent to the correct address.

I have opened a ticket with blockchain support and I am hoping that they fix this. Will keep you updated with their reply.