Options Posted September 10, 2017 Share Posted September 10, 2017 (edited) Hello, I am having difficulties with this crypto exchange website. It has been over 50 hours now since I have sent them my bitcoin in exchange of ripples and still no XRP on my wallet. I have opened a ticked on their support system 2 days ago and I still got no reply from them. Bitcoin has not been refunded, nor XRP has been received in my wallet. This is the second time I am using their service. First time it took about 4 hours to get the exchange done, but this time it really is getting on my nerves. Any idea why it could be taking so long ? Can anyone please share their experience with this website ? Edited September 10, 2017 by Options Link to comment Share on other sites More sharing options...
cmbartley Posted September 10, 2017 Share Posted September 10, 2017 How many confirmations does the btc transfer have? Link to comment Share on other sites More sharing options...
Options Posted September 10, 2017 Author Share Posted September 10, 2017 Hello, Thanks for your reply. I have sent 0.30616 BTC (equals 1414 USD), it currently has 354 Confirmations. Please help me out, I got no idea why it is taking so long, I am a newbie Link to comment Share on other sites More sharing options...
cmbartley Posted September 10, 2017 Share Posted September 10, 2017 Unfortunately you'll have to wait for a reply from shapeshift. There's some hold up on their end. Link to comment Share on other sites More sharing options...
cmbartley Posted September 10, 2017 Share Posted September 10, 2017 Are you sure you entered the right destination address? Link to comment Share on other sites More sharing options...
Options Posted September 10, 2017 Author Share Posted September 10, 2017 59 minutes ago, cmbartley said: Are you sure you entered the right destination address? Hello, Yes absolutely. I double checked everything before I have placed the order. I wasn't worried till today, I read another person's comment (attached). Apparently this person has been waiting for a month and still got no resolution. I am afraid same thing might happen to me... In any case, I will keep this topic updated, hopefully I get their response and my coins as soon as possible. Link to comment Share on other sites More sharing options...
Options Posted September 10, 2017 Author Share Posted September 10, 2017 I received a reply on my ticket from ShapeShift. I attach below... Basically, they said they haven't received my BTC... but it has left from my wallet ?? So they blame blockchain for it... Any idea how I can fix this ? Please help me out... Link to comment Share on other sites More sharing options...
cmbartley Posted September 10, 2017 Share Posted September 10, 2017 Show them the transaction on blockchain.io. Presumably the only way the transaction could have 300+ transactions without them having been received would be if it was sent to the wrong address. Link to comment Share on other sites More sharing options...
Options Posted September 10, 2017 Author Share Posted September 10, 2017 Thank you for your help cmbartley, I did double check again, everything is correct. I have sent to the correct address. I have opened a ticket with blockchain support and I am hoping that they fix this. Will keep you updated with their reply. Skippy 1 Link to comment Share on other sites More sharing options...
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