Gatehub Disabled: Watch only wallet

[philly]

Hello guys.

My father in-law is having a bit of an issue. He has a great amount of XRP stored in his gatehub account. The issue we are having is when we go to send fund to the Ledger Nano it wont let us because it says Disabled: Watch only wallet. Well basically is gatehub holding our XRP hostage? 

All we want to do is move our XRP from gatehub to our Nano Ledger, but we cant. 

Please any help would be greatly appreciated.

[InDaGame]

Did you get an answer to this?  I have the exact same issue.  Gatehub support has gone dark after telling me they were going to refund the balance to my newly created Gatehub wallet.

 

[philly]

No i have not i have not heard anything from anyone. We are desperate for an answer. If you hear back and get a fix please let me know. I will do same

[Khaleesi]

This issue has been posted before...it's easy to do a search to see what others have done

https://www.xrpchat.com/topic/3516-gatehub-watch-only-wallet-cannot-send-issue-solved/?page=11

Hope that helps

Edited September 4, 2017 by Khaleesi

[InDaGame]

It does/doesn't help, appreciate the effort though.   The post is closed.  

The issue is GateHub Support isn't responding to their clients once they commit to refunding their wallets.  

I've emailed both @enej and Klas in support multiple times going on more than 6 weeks.....and I've had no acknowledgment of any of those emails,.  That's pretty ridiculous, actually.   If they don't respond to emails, then what's the recourse?

Here's my last email from Klas dated July 28th.  Don't have the refund and I haven't hear from him, or anyone else @gatehub since.  Totally unprofessional.

 

Klas Ureka
Klas Urekar (GateHub)
Jul 28, 14:40 CEST

Hi,

I am pleased to inform you that Ripple contact us on the matter.

Your new wallet will be refunded next week - I will notify you beforehand.

Kind regards, 
Klas Urekar
Support Manager | GateHub Ltd. | gatehub.net

P.S.: Make sure to turn on two-factor authentication and never reuse a login password.

Use Google Chrome for optimal GateHub performance.

https://support.gatehub.net/hc/en-us

[Guest]

So does this affect anyone at anytime, or is it a particular group?

If my hot wallet is one imported into gatehub and seems to be working should I trust it will be ok (only small amount in it) or should I jump out of gatehub now?  In other words was it a temporary glitch with no new people affected anymore or is it ongoing?

[philly]

It still going on. They fixed some members on that post that is closed,but still many without help. 

[philly]

13 hours ago, InDaGame said:

It does/doesn't help, appreciate the effort though.   The post is closed.  

The issue is GateHub Support isn't responding to their clients once they commit to refunding their wallets.  

I've emailed both @enej and Klas in support multiple times going on more than 6 weeks.....and I've had no acknowledgment of any of those emails,.  That's pretty ridiculous, actually.   If they don't respond to emails, then what's the recourse?

Here's my last email from Klas dated July 28th.  Don't have the refund and I haven't hear from him, or anyone else @gatehub since.  Totally unprofessional.

 

Klas Ureka
Klas Urekar (GateHub)
Jul 28, 14:40 CEST

Hi,

I am pleased to inform you that Ripple contact us on the matter.

Your new wallet will be refunded next week - I will notify you beforehand.

Kind regards, 
Klas Urekar
Support Manager | GateHub Ltd. | gatehub.net

P.S.: Make sure to turn on two-factor authentication and never reuse a login password.

Use Google Chrome for optimal GateHub performance.

https://support.gatehub.net/hc/en-us

We received similar answer it irks me that its probably a template answer.

[tonyboy955]

Having the same issue still. It is quite annoying that they have refused to respond to any of us with that exact same response.

[philly]

10 hours ago, tonyboy955 said:

Having the same issue still. It is quite annoying that they have refused to respond to any of us with that exact same response.

The annoying part for me is that there was a topic already in which they helped many people, but we cant reply anymore because it was closed as solved. Well hey what about the other people that they havent helped.

 

 

[Guest]

This is bizarre...   I can't imagine an exchange wants these things constantly mentioned on the main XRP forum....  surely it would call for a concerted effort to at least contact the affected users.   It calls into question the viability of the exchange in my opinion,  and yet there are people here steering newcomers to Gatehub.  I certainly won't be until and unless Gatehub take action.

I wish Gatehub well and want them to succeed, but not at the expense of random lockups of users' funds.

@enej what say you?  Please tell me I am wrong.....   that would make me very happy.

[jargoman]

You don't have to use the gatehub web wallet you can use any ripple wallet

[Guest]

45 minutes ago, jargoman said:

You don't have to use the gatehub web wallet you can use any ripple wallet

That's true but it doesn't help these poor folk who are affected.

[jargoman]

3 hours ago, Tinyaccount said:

That's true but it doesn't help these poor folk who are affected.

Yes it does, they don't have to use that wallet. Any time they wish they can use another wallet and access their funds

[Guest]

Just now, jargoman said:

Yes it does, they don't have to use that wallet. Any time they wish they can use another wallet and access their funds

Oh sorry...   I was thinking that in some way the various toggles on the wallet were set to disabled or something....  So do these folk have their secret key or are they exchange wallets?    From your reply I'm thinking they are true Ripple wallets....

Thanks Jargoman for setting me straight.

Folks....   have you tried creating another wallet with the secret key?