Transaction from 4 weeks ago not arriving in gatehub wallet

[Jdp]

Hi Guys,

In the beginning of August someone sent some Ethereum to my Gatehub wallet. I can see the transaction on etherscan, but the ethers did not yet arrive in my wallet.

I have opened already 4 support tickets at gatehub, but no feedback at all.

I have read some other posts about transactions taking 2 or even 3 weeks, but it's almost a month since the transaction has been done.

Did anyone else had this kind of experience with gatehub? 

Thanks,

J.

Edited August 24, 2017 by Jdp

[Woestekip]

Hello, I am a long customer for Gatehub and Is a really good service.

Do you have verificate your account to Gatehub?,

Edited August 24, 2017 by Woestekip

[MadFish]

36 minutes ago, Woestekip said:

Hello, I am a long customer for Gatehub and Is a really good service.

Do you have verificate your account to Gatehub?,

I have kinda same problem with Gatehub. Registered yesterday, opened gateway for ETH, received some ETH (can see transaction on top right corner )

and now my gateway is closed and no trust is set.  

I even sent XRP to be sure that is not an issue, still balance is zero.

Why is that? 

 

Edited August 24, 2017 by MadFish
added screenshoot

[Woestekip]

5 minutes ago, MadFish said:

I have kinda same problem with Gatehub. Registered yesterday, opened gateway for ETH, received some ETH (can see transaction on top right corner )

and now my gateway is closed and no trust is set.  

I even sent XRP to be sure that is not an issue, still balance is zero.

Why is that? 

 

Do you have more wallets? or only 1 wallet in the gatehub? Use Google Chrome for optimal GateHub performance. Do you have Ask Klas Urekar? (GateHub Support) <support@gatehub.net>

[haggy]

Send a private message to Enej, that generally gets some action.

[MadFish]

31 minutes ago, Woestekip said:

Do you have more wallets? or only 1 wallet in the gatehub? Use Google Chrome for optimal GateHub performance. Do you have Ask Klas Urekar? (GateHub Support) <support@gatehub.net>

When I registered, I had by default ripple wallet. When I went to deposit found > ETH page gave me ETH address (now it says ETH is disabled).

Here is the transaction: https://xrpcharts.ripple.com/#/transactions/2024345E2E523B94642F64AAEBBCE29EBCD6E44444618695F0D68F9EEC28273C

I am using Chrome. 

I sent email to support, but no answer till now.

How do I contact Klas?

I have also uploaded my ID, but don't have residency document on English (but you can see it on ID back side, on English).

Thank you

 

Edited August 24, 2017 by MadFish
to say thanks

[MadFish]

43 minutes ago, haggy said:

Send a private message to Enej, that generally gets some action.

Is Enej memeber here on forum? 

How do I contact him?

Thank you

 

edit: I found that user Gregor is from Gatehub, but I can not sent him a message. Gregor, if you are reading this please help.

Edited August 24, 2017 by MadFish
words

[Woestekip]

1 hour ago, MadFish said:

Is Enej memeber here on forum? 

How do I contact him?

Thank you

 

edit: I found that user Gregor is from Gatehub, but I can not sent him a message. Gregor, if you are reading this please help.

@enej  or @gregor

[karlos]

For inquiries about user-specific GateHub problems, please see the GateHub support website:
https://support.gatehub.net/hc/en-us