Gatehub Brainstorming & Constructive Criticism

[tomb]

Gatehub is awesome!  They have done an awesome job.  The site looks spectacular and function and UI is great, migration was super easy. But not every site is perfect so I thought it might be helpful if we come up with some suggestions that could be considered to improve user experience.

NO BASHING ALLOWED AND IF CALLED OUT BY MULTIPLE MEMBERS I ASK MODERATORS TO DELETE COMMENT!

Edited January 27, 2016 by tomb

[tomb]

I will start... I don't like the tabbed "buy BTC", "sell BTC" setup.  I recently wanted to buy XRP for BTC so I switched to "sell BTC" (since "buy BTC" is default) and sold a little BTC for XRP that were on the order book.  I then navigated to my wallet to make sure it showed up, then I returned to the trade section and the tab was back to default of "buy BTC".  This is going to cause mistakes. People are going to forget to change back to their previous tab every time they trade (if they leave page momentarily).  I think Ripple Trade's separate buy and sell forms were a better user experience that reduced likelihood of mistakes trading.
 

Edited January 27, 2016 by tomb

[Global]

1 hour ago, tomb said:

I will start... I don't like the tabbed "buy BTC", "sell BTC" setup.  I recently wanted to buy XRP for BTC so I switched to "sell BTC" (since "buy BTC" is default) and sold a little BTC for XRP that were on the order book.  I then navigated to my wallet to make sure it showed up, then I returned to the trade section and the tab was back to default of "buy BTC".  This is going to cause mistakes. People are going to forget to change back to their previous tab every time they trade (if they leave page momentarily).  I think Ripple Trade's separate buy and sell forms were a better user experience that reduced likelihood of mistakes trading.
 

i agree 100%. happened to me

[Malloy]

Great initative. I have lots of suggestion to improve. They have done a very good first version but it's not "trader friendly".

 

HOME

- I'd prefer to have Recent activiy then Gateways in the center frame.

- "Gateways". It should have a detailed page and access to add or make change to any gateways. Either add a link in the left menu or the top menu in Wallets.

- "Settings" and "Exit" button should be place at the bottom of the left menu for every page.

 

RECENT ACTIVITY

- It takes to much space on the right side of every page. I'd like a more detailed page acces via the left menu. It could even be the home page by default.

 

WALLETS 

- Choose multiple wallet is very confusing. I'd like only one wallet page with all the info. Since we can have different wallet, some way to identify (color, image, split row, open/close frame, etc) would be in order.

- Top right menu "Trade, Settings, Exit" is not user friendly and since it different on every page, even less user friendly. "Trade" has already it's own link on the left menu, no need here. "Settings" should be inserted on the left side.

- "Sent Payment" should be in the left menu like Trade. The "Contacts" page should be merged with this.

- "Address" on the bottom should be put on top right side below my wallet name. Could be hidden and shown by a click.

- /"Balance". We can only "Remove Trust". I'd like to modify the default amount.

- /"Balance/Advanced". Very hard to notice the link. Why not put it directly in the top menu (Balance, Transaction, Open..., Advanced)

- /"Transaction History". A filter and search option would be welcomed.

- /"Open Orders". Going back and forth from this page to the Trade page is very annoying. Also, a "Modify" order is needed. So, instead of clicking on the info, we should have 3 buttons: Cancel (already there), Modify (popup window), Trade (takes us to the trade window like it does now). Like that, you could disabled the hot link from the info line.

 

SETTINGS

- /"Identity". Doesn't show if the wallet is "verified" or needs attention/documents. If it need more document or precision, add a link button to the fill form window.

- /"Contacts/Ripple". Like said before, Contacts should be merged with Sent Payment and called "Address book"

- /"Contacts/Bank". If you mean "my" bank, then it's a Personnal info, not a "Contact. If you plan to add other bank, maybe use the Address Book.

- /"Contacts/Security/2-Step Verification". The QR did not work. After many try, I entered manually the Auth Key and it worked.  It's not clear why we should write the Auth Key if it changes every time we reload the page. Some more explanation is required since it's a very sensitive operation.

- /"Contacts/Security/History". Maybe more info in the Action column, like why "Rejected from Gatehub" is in the History? "Rejected", did someone tried to enter my account or did I miss entered my password once?

- Top right menu links back to Setting (we're already there) and Exit button is again dangerously placed.

 

TRADE

- Top right menu is not needed there. See previous comment.

- Bug. When I select "Select Market" I can't click on my wallet and change to another one the drop down menu is hidded by the top right left square (chart).

- "Select market". I'd like to have the choice between Chart and Text info. To have lots of chart shown at the same time is interesting (and I'd like to keep this option) but not user friendly when you want to compare different market.

- "Select market". Very very annoying, not being able to move the square (chart) to reorder, to add more, to change the chart or just remove it. Again, Low price should be first and High second.

- "Select market". Bug. When a market is shown by its address (very long) not its name (shorter), the address leaks to the other chart and the bottow chart (square) is hidden (not showing, missing).

- "Low" should be first, "High" second. 

- Very hard to understand why, for example, I choose USD-XRP, the balance shows my USD-XRP (ok) but then the chart shows XRP/USD, by default Buy or Sell XRP and the price of XRP/USD. If I choose USD-XRP, I want to buy or sell USD for XRP and see the price of USD vs XRP.

- The drop down menu for USD, XRP, etc. is not in order. Either make a way I can choose my order (reorder) and make it by currencies in alphabetic order.

 

*** I was going to say the Trade page is using too much of my processors...and it crashed because of that. More comments in my next post.

 

Edited April 8, 2016 by Malloy

[cmbartley]

1 hour ago, Global said:

i agree 100%. happened to me

Why not simplify it more? A simply arrow that denotes which currency you're "converting" into the other. For example BTC --> XRP mean's youre selling BTC for XRP. You click the arrow and it reverses the other way BTC <-- XRP. There's no need for separate buy and sell fields. Moreover you could click the curency itself to toggle to another currency. The simpler the better.

[tomb]

Just now, cmbartley said:

Why not simplify it more? A simply arrow that denotes which currency you're "converting" into the other. For example BTC --> XRP mean's youre selling BTC for XRP. You click the arrow and it reverses the other way BTC <-- XRP. There's no need for separate buy and sell fields. Moreover you could click the curency itself to toggle to another currency. The simpler the better.

Simplicity doesn't always mean less. Simplicity is user understanding.

It's less about the labeling and more about the tab affect and the fact that when you leave it goes back to default.  The only other solution, other than separating, would be something to do with cookies and holding previous position (pain in the ass on dev) but I think to separate the fields would work better.  Personal opinion but something to pay attention to.

Edited January 27, 2016 by tomb

[karlos]

moved to gateways

[thinlyspread]

5 hours ago, Global said:

i agree 100%. happened to me

Me too, got burned.

[kanaas]

21 minutes ago, rippledigital said:

Me too, got burned.

Didn't get burned yet but indeed it can lead to unpleasant surprises 

[T8493]

They should probably conduct some systematic usability testing before implementing any of the proposed changes.

 

[tulo]

Copied from the topic I opened:

Quote

What I see overcomplicated is the existence of two wallets (hosted and Ripple) and I absolutely don't see the point.
Moreover only from Ripple wallets you can trade, while only from hosted wallets you can make SEPA. WHY?!

Isn't simpler to generate only one Ripple wallet and the hosted is only internal to Gatehub but not handled by customers? The Ripple account can be generated without XRP on it, and as soon as the user deposit funds you can use part of the funds to buy 50 XRP to fund automatically.
Then when users want to trade, the IOUs on Ripple account are used, while if customers want to do SEPA, the system can automatically send IOUs back to Gatehub issuer (redeem) with the particular TAG, and the system make a SEPA, without overcomplicated stuff as: funds from wallet ripple to hosted, then make SEPA.
People goes crazy.

Or is there a real motivation?

 

PS: and what is XRP.Gatehub currency I see on my hosted wallet???

 

[Guest Dizer]

Did anyone get a "Disabled, Display Only" status on their Gatehub wallet whenever they try to send XRP out of that wallet to another wallet? I'm getting this and I'm not sure what is going on. Any guidance is appreciated.

 

 

[jn_r]

49 minutes ago, Dizer said:

Did anyone get a "Disabled, Display Only" status on their Gatehub wallet whenever they try to send XRP out of that wallet to another wallet? I'm getting this and I'm not sure what is going on. Any guidance is appreciated.

 

 

@Dizer, did you add your secret key with your wallets? If you didn't, then it is 'read-only'

You can check under the 'advanced' section the value of the secret key

 

n.b. Earlier you were able to import every wallet you want. That seems to have been disabled and now you can only view your own wallets and is an import of a secret key obligatory.. I also still have some wallets with no secret key at Gatehub and they too show the "Disabled, Display Only" status

Edited January 27, 2016 by jn_r

[Guest Dizer]

1 hour ago, jn_r said:

@Dizer, did you add your secret key with your wallets? If you didn't, then it is 'read-only'

You can check under the 'advanced' section the value of the secret key

 

n.b. Earlier you were able to import every wallet you want. That seems to have been disabled and now you can only view your own wallets and is an import of a secret key obligatory. I also still have some wallets with no secret key at Gatehub and they too show the "Disabled, Display Only" status

Thank you so much for your help @jn_r. I do see that I do not have my secret key added to these wallets. Now the question becomes, how do I add the secret key to a GateHub wallet? There is no obvious way to do that in the "Advanced" section of the wallet setup page. I do have these keys stored separately offline.

Thanks, again!

[kanaas]

8 minutes ago, Dizer said:

Thank you so much for your help @jn_r. I do see that I do not have my secret key added to these wallets. Now the question becomes, how do I add the secret key to a GateHub wallet? There is no obvious way to do that in the "Advanced" section of the wallet setup page. I do have these keys stored separately offline.

Thanks, again!

Not sure but I think you can only do this when you create a new Ripple wallet on the GateHub gateway.