Help! Sent XRP from Gatehub to an incomplete address

[alexisonsmith]

Hi All,

Firstly I want to say how much I have learnt from this forum over the last couple of months, for now I have not been able to significantly contribute without saying Moon and Lambo and so I am sitting on the side until I can really contribute. So thank you

I sent some XRP from my Gatehub account via Shapeshift to another alt coin to try and get some short term gains. The issue I had is that I was too quick clicking and did not properly copy the destination address which shapeshift gave me. The transaction came up as sent however once I realized what I did it was too late. Is it too late to reclaim the funds sine the address was incorrect? I am unable to see the transaction on Gatehub...currently 'unavailable', I have send in a ticket to Gatehub however doubt I will get a response. I realize this is 100% my fault and I also feel I have lost the money sent.

Hopefully I can claw this transaction back since it was to an incorrect address,

Thanks

Alex

[Guest]

If you only forgot the destination tag, you can write shapeshift and they can return the funds. If the address was incorrect then I think your money is gone. Correct me if I am wrong

[alexisonsmith]

The address was incomplete and the dt was missing. however I am currently unable to get the txid from gatehub since my transactions are 'unavailable'

[jargoman]

1 hour ago, alexisonsmith said:

The address was incomplete and the dt was missing. however I am currently unable to get the txid from gatehub since my transactions are 'unavailable'

The address would likely be invalid and would be rejected. The transaction submission could succeed but the transaction would be invalid because the address's hash bits would not match up with the identifier bits. 

[alexisonsmith]

So how would I go about getting the funds back? IS it Gatehub or Shapeshift?

[JoelKatz]

Can you share with us the address you sent the funds to? With that, I can tell you whether the funds would have transferred or not.

[alexisonsmith]

@JoelKatz thanks in advance, the support you guys give is amazing. This is the address I sent it to xyz 

Edited April 21, 2018 by alexisonsmith

[JoelKatz]

That account does *not* have the "destination tag required" bit sent on it. So the funds would have transferred. You should contact the recipient to track your funds.

While you're talking to them, ask them why they haven't set the "destination tag required" account flag to prevent just this kind of mistake.

[alexisonsmith]

Thank you @JoelKatz I will contact Shapeshift...I have hope 

[gauravmarda]

@alexisonsmith  I had the same problem today and sent it to the same address it seems. Gatehub is showing that the transaction is complete. Whereas shapeshift is stil awaiting deposit. Please help what you did??. 

Edited August 17, 2017 by gauravmarda

[alexisonsmith]

I would like to update everyone on what happened and how this was resolved. I had a couple of messages on this with others making the same mistake as me. Firstly always make sure you fully copy the address, do not do what I did which was to double click quickly. I always use shape shift when transferring funds to another exchange or wallet when not working in XRP. I must admit I was highly impressed with the Shapeshift team, less so with the Gatehub team who still have not contacted me over a week later. First step is to contact shapeshift and open a ticket. They have an impressive twitter account which they man 24/7 (or so it would seem). Contact them and if you have forgotten the destination tag likely hood is that you have sent it to Shapeshift however for Shapeshift to access your funds you will need the transaction id from Gatehub. Once you have this, Shapeshift will return the funds. Thank you to everyone for your help on this one...