NSTutur Posted August 14, 2017 Share Posted August 14, 2017 (edited) Today I will tell you a little story. Beginning in cryptocurrencies that I have been interested in for a few months, I decide to start and buy my first BTC with a small amount on the platform Kraken. Friends are starting to tell me that Kraken is good but that Bitfinex is better for other coins. We are then the 4th of August, to avoid all the mess with the hardfork, I decide to buy for 180 € Ripple on Kraken and then transfer them to my Wallet Bitfinex. Normal will you tell me? Ripple has very low fees and transactions are very fast. Then on Kraken I inform my Address, my TAG, I confirm by mail. Everything is fine I do my transaction and send my 180 € Ripple (~ 1500 XRP). 2 minutes, 5 minutes, 10 minutes .... I see my transaction go in "Succes" on Kraken but nothing on Bitfinex. 1 hour, 2 hours, I decide to contact the Support of Kraken and Bitfinex. Kraken answers me in 10 minutes and that everything is good on their side (logic) and that the worry comes from Bitfinex. First ticket : https://i.gyazo.com/6c772a023a6d0071d59e483b8274dc89.png To date, after 8 emails, with screens, explanations, interventions on Twitter for Bitfinex, I had no answer. If an answer, funny enough see for yourself. https://i.gyazo.com/847f773aa40e30e27d1c7d60e5b5f368.png So Bitfinex stole me for 180 € from Ripple Cryptocurrency are not safe Edited August 14, 2017 by NSTutur Link to comment Share on other sites More sharing options...
chemical_realm Posted August 14, 2017 Share Posted August 14, 2017 You haven't asked support your question. You have asked support if they have support? Am I reading that ticket incorrectly? Link to comment Share on other sites More sharing options...
NSTutur Posted August 14, 2017 Author Share Posted August 14, 2017 (edited) No I did a ticket on D day with screens all this, it is after 10 days that I broke down by sending them this Edited August 14, 2017 by NSTutur chemical_realm 1 Link to comment Share on other sites More sharing options...
deepinripple Posted August 14, 2017 Share Posted August 14, 2017 I have deposited my XRP on Bitfinex without an issue. Maybe the address was incorrect or you did not place a tag. Link to comment Share on other sites More sharing options...
NSTutur Posted August 14, 2017 Author Share Posted August 14, 2017 Everything is the same, I can put the screens if needed ... But it does not change the support of a utility close to nothing Link to comment Share on other sites More sharing options...
DarthTrader Posted August 14, 2017 Share Posted August 14, 2017 (edited) @NSTutur In your ticket you just asking: Quote Hi do you have a support? You may better explain your problem than asking if they have a support. The guy on the othersite think this is spam for sure. Make new correct Ticket Edited August 14, 2017 by DarthTrader Link to comment Share on other sites More sharing options...
NSTutur Posted August 14, 2017 Author Share Posted August 14, 2017 (edited) What would you do if after days of no answers when you have clearly explained the problem to them using Kraken / Bitfinex screen but you have never had any answers? https://i.gyazo.com/6c772a023a6d0071d59e483b8274dc89.png Edited August 14, 2017 by NSTutur Link to comment Share on other sites More sharing options...
DarthTrader Posted August 14, 2017 Share Posted August 14, 2017 (edited) @NSTutur I wrote an ticket for you Quote Hello support I've got an issue by an XRP deposit from Kraken to Bitfinex. Transaction hash: xxxxxxxxxxxxxxxxxxxxxxx TAG: xxxxxx The XRP don't show up in my account since 10 days. Please help me Regards 1. make New Ticket on Bitfinex 2. Enter the correct transaktion hash and Tag 3. Send 4. Enjoy like a real Zerpian Edited August 14, 2017 by DarthTrader enrique11, TplusZero, CryptoJym and 1 other 3 1 Link to comment Share on other sites More sharing options...
NSTutur Posted August 14, 2017 Author Share Posted August 14, 2017 (edited) Thanks dude but check ( But I make a new one Edited August 14, 2017 by NSTutur Link to comment Share on other sites More sharing options...
DarthTrader Posted August 14, 2017 Share Posted August 14, 2017 hmmmmmmmm looks ike they're busy..... I don't know how to continue. Hopefully they anwser soon Link to comment Share on other sites More sharing options...
Megatron Posted August 14, 2017 Share Posted August 14, 2017 Sorry to go off the track, but can somebody tell me what to put in the destination tag when u withdraw coins. Link to comment Share on other sites More sharing options...
Vacek_aka_Luschka Posted August 14, 2017 Share Posted August 14, 2017 One thing I will say is consistent between exchanges is non-existent customer support. Not sure if they don't care, know we don't have many choices, but my experience is it is TERRIBLE across the board. I'm in the #cx business, and this troubles me greatly. Exchanges, I will work for XRP tomb and Mercury 2 Link to comment Share on other sites More sharing options...
Guest Posted August 14, 2017 Share Posted August 14, 2017 (edited) Kraken has good to great (I will add excellent) support...it may be slow, if things are busy. Kraken is trust worthy. Kraken software services... for many reasons are better than other exchanges. Edited August 14, 2017 by Guest Link to comment Share on other sites More sharing options...
Vacek_aka_Luschka Posted August 14, 2017 Share Posted August 14, 2017 2 minutes ago, Max Entropy said: Kraken has good to great support...it may be slow, if things are busy. kraken is trust worthy. ok, outlier. I'll agree with good on Kraken. I draw the line there. Link to comment Share on other sites More sharing options...
Guest Posted August 14, 2017 Share Posted August 14, 2017 I will have more experience with Kraken than you will... ... and I will have more technical and business analytical skills. :-) Kraken is the best exchange in the space. Link to comment Share on other sites More sharing options...
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