Bifinex stole my ripple

[NSTutur]

Today I will tell you a little story.

Beginning in cryptocurrencies that I have been interested in for a few months, I decide to start and buy my first BTC with a small amount on the platform Kraken.
Friends are starting to tell me that Kraken is good but that Bitfinex is better for other coins.

We are then the 4th of August, to avoid all the mess with the hardfork, I decide to buy for 180 € Ripple on Kraken and then transfer them to my Wallet Bitfinex. Normal will you tell me?
Ripple has very low fees and transactions are very fast.

Then on Kraken I inform my Address, my TAG, I confirm by mail. Everything is fine I do my transaction and send my 180 € Ripple (~ 1500 XRP).

2 minutes, 5 minutes, 10 minutes .... I see my transaction go in "Succes" on Kraken but nothing on Bitfinex. 1 hour, 2 hours, I decide to contact the Support of Kraken and Bitfinex.
Kraken answers me in 10 minutes and that everything is good on their side (logic) and that the worry comes from Bitfinex.

First ticket :

https://i.gyazo.com/6c772a023a6d0071d59e483b8274dc89.png

To date, after 8 emails, with screens, explanations, interventions on Twitter for Bitfinex, I had no answer. If an answer, funny enough see for yourself.

https://i.gyazo.com/847f773aa40e30e27d1c7d60e5b5f368.png

So Bitfinex stole me for 180 € from Ripple
Cryptocurrency are not safe

Edited August 14, 2017 by NSTutur

[chemical_realm]

You haven't asked support your question. You have asked support if they have support?

Am I reading that ticket incorrectly?

[NSTutur]

No I did a ticket on D day with screens all this, it is after 10 days that I broke down by sending them this

Edited August 14, 2017 by NSTutur

[deepinripple]

I have deposited my XRP on Bitfinex without an issue. Maybe the address was incorrect or you did not place a tag.

 

[NSTutur]

Everything is the same, I can put the screens if needed ...
But it does not change the support of a utility close to nothing

[DarthTrader]

@NSTutur In your ticket you just asking:

Quote

Hi do you have a support?

You may better explain your problem than asking if they have a support. The guy on the othersite think this is spam for sure.

 

Make new correct Ticket

Edited August 14, 2017 by DarthTrader

[NSTutur]

What would you do if after days of no answers when you have clearly explained the problem to them using Kraken / Bitfinex screen but you have never had any answers?

https://i.gyazo.com/6c772a023a6d0071d59e483b8274dc89.png

Edited August 14, 2017 by NSTutur

[DarthTrader]

@NSTutur

I wrote an ticket for you

Quote

Hello support

I've got an issue by an XRP deposit from Kraken to Bitfinex.

Transaction hash: xxxxxxxxxxxxxxxxxxxxxxx
TAG: xxxxxx

The XRP don't show up in my account since 10 days. Please help me

Regards

1. make New Ticket on Bitfinex

2. Enter the correct transaktion hash and Tag

3. Send

4. Enjoy like a real Zerpian

 

Edited August 14, 2017 by DarthTrader

[NSTutur]

Thanks dude but check

(

 

But I make a new one

 

Edited August 14, 2017 by NSTutur

[DarthTrader]

hmmmmmmmm looks ike they're busy..... I don't know how to continue. Hopefully they anwser soon

[Megatron]

Sorry to go off the track, but can somebody tell me what to put in the destination tag when u withdraw coins.

[Vacek_aka_Luschka]

One thing I will say is consistent between exchanges is non-existent customer support.

Not sure if they don't care, know we don't have many choices, but my experience is it is TERRIBLE across the board.

I'm in the #cx business, and this troubles me greatly.

Exchanges, I will work for XRP

[Guest]

Kraken has good to great (I will add excellent) support...it may be slow, if things are busy.

Kraken is trust worthy.

Kraken software services... for many reasons are better than other exchanges.

Edited August 14, 2017 by Guest

[Vacek_aka_Luschka]

2 minutes ago, Max Entropy said:

Kraken has good to great support...it may be slow, if things are busy.

kraken is trust worthy.

ok, outlier. I'll agree with good on Kraken.

I draw the line there.

[Guest]

I will have more experience with Kraken than you will...

... and I will have more technical and business analytical skills.

:-)

Kraken is the best exchange in the space.