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what happened to my missing eth I sent from gatehub?


jaybien
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Several days ago I attempted to send 2 ETH from my Gatehub account to my Bitfinex account.  I did several other transactions earlier that day with no problems that were virtually identical other than the amount sent.  This time it didn't arrive in my Bitfinex account though?  It shows sent on the Gatehub side of things, but nothing when I log on to Bitfinex. I submitted a query for both sites, but am doubtful of the support I'll get from the Gatehub end.  I've done quite a bit of crypto investing for while, but I really don't know much on the technical side. can anyone help with advice? 

Here is the TX hash: 90D3E6A6165F7F8068A6AB2F0F0C944DB80A296DEBE503BD66D5D0EB2E393BF7

here the transaction link: https://xrpcharts.ripple.com/#/transactions/90D3E6A6165F7F8068A6AB2F0F0C944DB80A296DEBE503BD66D5D0EB2E393BF7

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6 minutes ago, jaybien said:

Several days ago I attempted to send 2 ETH from my Gatehub account to my Bitfinex account.  I did several other transactions earlier that day with no problems that were virtually identical other than the amount sent.  This time it didn't arrive in my Bitfinex account though?  It shows sent on the Gatehub side of things, but nothing when I log on to Bitfinex. I submitted a query for both sites, but am doubtful of the support I'll get from the Gatehub end.  I've done quite a bit of crypto investing for while, but I really don't know much on the technical side. can anyone help with advice? 

Here is the TX hash: 90D3E6A6165F7F8068A6AB2F0F0C944DB80A296DEBE503BD66D5D0EB2E393BF7

here the transaction link: https://xrpcharts.ripple.com/#/transactions/90D3E6A6165F7F8068A6AB2F0F0C944DB80A296DEBE503BD66D5D0EB2E393BF7

Based on your transaction details, it appears that your ETH is stuck in Gatehub's ripple cold wallet

 https://www.gatehub.net/gateways/fifth/

You may wish to contact Gatehub @ https://support.gatehub.net/hc/en-us for help

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We're waiting for them to fix the congestion on their ethereum network. 

It will be Monday soon so hopefully they'll be back in their offices and rectify the situation. 

Keep your fingers crossed! 

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11 hours ago, jaybien said:

Yeah, I submitted a query to their support yesterday. Thanks for interpreting its status.

Did you hear back from them?

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No, thanks for asking though. Just received the 2eth a bit ago though so all is well there. I don't understand why these exchanges cant simply post when they're having technical difficulties like I've seen coinbase do.  

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3 hours ago, jaybien said:

No, thanks for asking though. Just received the 2eth a bit ago though so all is well there. I don't understand why these exchanges cant simply post when they're having technical difficulties like I've seen coinbase do.  

congrats! meanwhile, my ETC is still stuck.....

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5 minutes ago, Roy said:

congrats! meanwhile, my ETC is still stuck.....

What time did you make the withdrawal? From jaybien's transaction record, I see his was 7/5 2:45am. Mine weren't until later in the morning, maybe 10am. We just might be later in the queue. 

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6 hours ago, LordVetinari said:

What time did you make the withdrawal? From jaybien's transaction record, I see his was 7/5 2:45am. Mine weren't until later in the morning, maybe 10am. We just might be later in the queue. 

mine is 2 hours later....anyway, have received my ETC, thanks @enej and @gregor, cheers!

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