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Please help, can't access ripple wallet on Gatehub


Matthew

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I have kept all my ripple in a Gatehub wallet and today I tried to withdraw some but I keep getting an error that says "Requesting your data from globaliD, please accept this action in the application". I don't know what it is asking me to do. Please help if you have any idea what is going on...

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8 hours ago, Matthew said:

I have kept all my ripple in a Gatehub wallet and today I tried to withdraw some but I keep getting an error that says "Requesting your data from globaliD, please accept this action in the application". I don't know what it is asking me to do. Please help if you have any idea what is going on...

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Solution: go to Google play store to download 'GlobalID' app and register with your Gatehub details and follow the instructions. After a successful registration, head back to your Gatehub account and  login. If you are already logged in then log out and log in again. This will solve the issue. 

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