Please help, can't access ripple wallet on Gatehub

[Matthew]

I have kept all my ripple in a Gatehub wallet and today I tried to withdraw some but I keep getting an error that says "Requesting your data from globaliD, please accept this action in the application". I don't know what it is asking me to do. Please help if you have any idea what is going on...

[Zockempire]

For me, it worked to log out and to log in again. After that it did reset to the old method with password.

Edited August 5, 2017 by Zockempire

[Matthew]

Tried that didn't work for me ): im worried

 

[tzuvi]

https://www.xrpchat.com/topic/8059-gatehub-2fa-problems/

[Matthew]

ty

 

[webking247]

8 hours ago, Matthew said:

I have kept all my ripple in a Gatehub wallet and today I tried to withdraw some but I keep getting an error that says "Requesting your data from globaliD, please accept this action in the application". I don't know what it is asking me to do. Please help if you have any idea what is going on...

Solution: go to Google play store to download 'GlobalID' app and register with your Gatehub details and follow the instructions. After a successful registration, head back to your Gatehub account and  login. If you are already logged in then log out and log in again. This will solve the issue.