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Secret Key doesn't match public key

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7 minutes ago, tulo said:

From the license of ripple-lib:

So it's your fault that you didn't use the software in a correct way and resulted in a loss. Ripple will never refund you....

I think you can stop posting useless arguments to get back your XRP because it will never happen. If you think it is worth it you can sue Ripple.

My colleagues in the blockchain team will doubtless be interested to add that to their slide deck.

Publicly waving that license as abdication of any responsibility makes an interesting sales pitch to the banks. "If our code goes wrong, the crypto ensures it can't be fixed. Your money is lost forever. We have no compensation scheme to mitigate this. We have a license that excuses us. Your problem, not ours.".

I'm not arguing with you, uselessly or otherwise.

I'm still waiting for a response from Ripple. 

@JoelKatz?

Or has the legal decision already been made to keep quiet and wait for a lawsuit?

Because that sounds like a silly, expensive, reputation destroying thing to do.

Particularly when compared to refunding XRP10,050.

Edited by yellowsubmarine

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8 minutes ago, yellowsubmarine said:

I'm not arguing with you, uselessly or otherwise.

I'm still waiting for a response from Ripple.

What kind of response do you want?

Ripple "fixed" this bug long ago (AFAIK it probably wasn't a bug in their library, the bug (or at least code that didn't return correct results in Safari browser) was in one of third-party libraries that Ripple-lib uses) by updating the references to third-party libraries.

 

 

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3 minutes ago, T8493 said:

What kind of response do you want?

Ripple "fixed" this bug long ago (AFAIK it probably wasn't a bug in their library, the bug (or at least code that didn't return correct results in Safari browser) was in one of third-party libraries that Ripple-lib uses) by updating the references to third-party libraries.

 

 

You know, the kind of thing that sensible companies do in this situation.

Come clean. Make amends. Indemnify your customer's losses. Build trust.

Passing the buck is the worst response for a financial products company. Unless it's already on the skids therefore they no longer care, and are just propping up the XRP price best they can until they can quietly cash out as much as possible. Surely not Ripple?

They're in it for the long term aren't they?

Edited by yellowsubmarine

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1 minute ago, yellowsubmarine said:

Indemnify your customer's losses.

Companies that release open-source (or even closed source) software usually don't indemnify customer's losses.

Have you ever heard of Apache software foundation paying someone because they had bugs in their code? Or Microsoft reimbursing people who were victims of ransomware attackers (Petya) exploiting bugs in their operating system?

I think you're confusing two different business models and their legal implications.

 

 

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6 minutes ago, yellowsubmarine said:

You know, the kind of thing that sensible companies do in this situation.

Come clean. Make amends. Indemnify your customer's losses. Build trust.

You are not more of a customer of Ripple Inc. than me being a customer of the US treasury because I have a US-Dollar note at home...

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6 minutes ago, Sukrim said:

You are not more of a customer of Ripple Inc. than me being a customer of the US treasury because I have a US-Dollar note at home...

You're a customer of Ripple if you use their software.

Letting 3rd parties speak for you is not doing Ripple any good, @JoelKatz

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8 minutes ago, T8493 said:

Companies that release open-source (or even closed source) software usually don't indemnify customer's losses.

Have you ever heard of Apache software foundation paying someone because they had bugs in their code? Or Microsoft reimbursing people who were victims of ransomware attackers (Petya) exploiting bugs in their operating system?

I think you're confusing two different business models and their legal implications.

 

 

I think your conflating different issues for your own unclear motives.

Ripple are not Apache, they're in the business of making money by enabling financial services.

No one has "exploited" any bugs to "attack" anyone. Using such warlike terms implies that you're looking for enemies.

Buggy software was released to devastating effect. No attacker. No exploit. No one gained anything here. But there are losses.

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3 minutes ago, yellowsubmarine said:

You're a customer of Ripple if you use their software.

If you see yourself as a customer of Ripple, then I also assume that you agreed to their "terms of service" ("IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES.....")

 

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1 minute ago, T8493 said:

If you see yourself as a customer of Ripple, then I also assume that you agreed to their "terms of service" ("IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES.....")

 

Again, Ripple to the banks:

"If our code goes wrong, the crypto ensures it can't be fixed. Your money is lost forever. We have no compensation scheme to mitigate this. We have a license that excuses us. Your problem, not ours."

Or is it?

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13 minutes ago, yellowsubmarine said:

Again, Ripple to the banks:

"If our code goes wrong, the crypto ensures it can't be fixed. Your money is lost forever. We have no compensation scheme to mitigate this. We have a license that excuses us. Your problem, not ours."

Or is it?

All software that I've seen so far comes with such license terms.

However, there are cyber/liability insurance policies and audits that can be used to mitigate such risks.

Take a look at what e.g. Amazon AWS guarantees you. Basically nothing. But banks, Netflix, Instagram, etc. still use it.

 

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20 minutes ago, yellowsubmarine said:

You're a customer of Ripple if you use their software.

Letting 3rd parties speak for you is not doing Ripple any good, @JoelKatz

Just to be clear:

I am NOT an employee of Ripple Labs, JoelKatz is working there only part time as far as I know and also is not in a customer support role. Apparently you need support from them which is not provided here on this unrelated, 3rd party forum.

The correct place to direct your support issue towards is to send a mail to support@ripple.com.

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10 minutes ago, T8493 said:

All software that I've seen so far comes with such license terms.

However, there are cyber/liability insurance policies and audits that can be used to mitigate such risks.

Take a look at what e.g. Amazon AWS guarantees you. Basically nothing. But banks, Netflix, Instagram, etc. still use it.

 

I know. I use Amazon AWS.

But Amazon AWS is not a provider of financial services software with it's own cryptocurrency.

Good luck finding an insurance policy that will reimburse XRP when it's lost due to bugs in Ripple's software.

It's time for Ripple to take ownership of this problem.

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8 minutes ago, Sukrim said:

Just to be clear:

I am NOT an employee of Ripple Labs, JoelKatz is working there only part time as far as I know and also is not in a customer support role. Apparently you need support from them which is not provided here on this unrelated, 3rd party forum.

The correct place to direct your support issue towards is to send a mail to support@ripple.com.

I did send an email to support@ripple.com days ago.

No response whatsoever.

Which is why I'm here.

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32 minutes ago, Phintech said:

You sure are wasting a lot of energy making your case on a public forum.  Why don't you utilize that energy and time  prepping your court documents instead.  F's given here is low.

If you don't care, why are you replying?

If anyone doesn't care, why are they reading?

If F's given by Ripple are low, when their product's bug caused permanent loss of funds then I think that may be interesting to more people than just me.

Edited by yellowsubmarine

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