Funds Still Missing

[haggy]

Well unfortunately I'm having to result to the forum again to get action from Gatehub, I have tried going direct to support and 2 PM's to Enej but no response. I transferred 1000 GBP from my British bank account to Gatehub 12.7.17, contacted support 20.7.17 to advise not received, PM to Enej 23.7.17 and again 27.7.17 and still no contact from anyone or funds.

This is a pretty sorry state of affairs for this sort of delay and I don't believe they can blame it on inundation as they were back in May & June, when it took 6 weeks for a transfer of funds from Gatehub to my Australian bank account.

Gatehub please tidy up this sad state of affairs !!!!

[kanaas]

31 minutes ago, haggy said:

Well unfortunately I'm having to result to the forum again to get action from Gatehub, I have tried going direct to support and 2 PM's to Enej but no response. I transferred 1000 GBP from my British bank account to Gatehub 12.7.17, contacted support 20.7.17 to advise not received, PM to Enej 23.7.17 and again 27.7.17 and still no contact from anyone or funds.

This is a pretty sorry state of affairs for this sort of delay and I don't believe they can blame it on inundation as they were back in May & June, when it took 6 weeks for a transfer of funds from Gatehub to my Australian bank account.

Gatehub please tidy up this sad state of affairs !!!!

Just curious... Did you send those 1000 GPB by SEPA or by wire transfer ?

[haggy]

Hi Kanass, it was via wire transfer.

[kanaas]

17 minutes ago, haggy said:

Hi Kanass, it was via wire transfer.

What I thought. I guess Gatehub gave up on way to much time consuming answering on the massive complaints going over delayed deposits and withdrawals. I don't say it's OK, but when you've a few thousands angry customers each day with funds that are somewhere stuck in the wires I can understand them. It's not their fault and they can do NOTHING about it. For the deposits they even are not the originator, so the complaint to the banks and the wire services eventually has to come from the SENDER of the funds (you!) For withdrawals it is rather their responsibility to find out what and where it is going wrong. So I guess they will only react on complaints going over withdrawals that seem not to arrive within a certain time frame....

Edited July 27, 2017 by kanaas

[haggy]

Hi Kanass, I appreciate the point you raised regarding it is the senders responsibility to follow up any missing transactions with their bank---this I have done and Barclays confirmed that Gatehub's bank in Slovenia have had the funds since 12.7.17 and have not advised Barclays of any reason why they cannot  complete the transaction---which would be the normal course of action in the event there was any reason why they could not complete, so the only entity that can investigate these missing funds is the recipient (GateHub) and there in lies the problem as GateHub support or Enej via PM will not respond. So you can see I'm stuck between a rock and a hard place.