SippinOnSomeSiXRP Posted July 25, 2017 Share Posted July 25, 2017 Has anyone else been having issues with GateHub today? I deposited BTC from Coinbase that was confirmed on the ledger 5+ hours ago that is still not showing up in my wallet. No updates on their website and no response from the help desk except for the autoresponse. Besides the time it took to verify my account initially, I haven't had any issues with GateHub, but watching BTC/XRP creep down from when I bought in this morning has been brutal. My friend has been waiting 10 days for his account to be verified without any luck so far. Another issue I noticed when checking my latest bank statement is that I was charged a $15 foreign transaction fee by my large, US bank when purchasing BTC on Coinbase. That in itself isn't a GateHub issue, but indirectly it is, given the wire fees associated with directly transferring USD from the US to GateHub's Slovenian bank account. I like the GateHub interface and the fact that I'm connected to the Ripple public ledger (no IOUs), but this poor experience today has me wondering if leaving gateway/wallet service up to third parties isn't a big risk for Ripple and uptake of XRP. The frustration of something as simple as getting XRPs into my account bodes poorly for a technology that touts speed, low cost, and ease of use as its differentiator. My assumption is that service will improve over time, but what if these third parties underinvest and ultimately stymie XRP's potential? Link to comment Share on other sites More sharing options...
SippinOnSomeSiXRP Posted July 26, 2017 Author Share Posted July 26, 2017 Update - GateHub posted this four hours ago: https://support.gatehub.net/hc/en-us/articles/115004309229-Bitcoin-BTC-transactions-temporarily-suspended A bit vague but hopefully BTC deposits/withdrawals will start processing again soon. Link to comment Share on other sites More sharing options...
Mattie Posted July 27, 2017 Share Posted July 27, 2017 Wow seems I got lucky buying XRP with BTC this morning, I had it on Fifth though. With regards to your friends approval, I uploaded forms but had to wait for weeks with no reply. Checked the forms and there was a discrepancy, reuploaded another one and got approved within 2 days... Not saying it's the same issue but he might want to double check. Link to comment Share on other sites More sharing options...
joy Posted July 30, 2017 Share Posted July 30, 2017 PRX 1 Link to comment Share on other sites More sharing options...
PRX Posted July 30, 2017 Share Posted July 30, 2017 @joy having exactly the same past hour or so Link to comment Share on other sites More sharing options...
711Xrpy Posted July 30, 2017 Share Posted July 30, 2017 Same thing for me. PRX 1 Link to comment Share on other sites More sharing options...
PRX Posted July 30, 2017 Share Posted July 30, 2017 @711Xrpy @joy works again now it seems Link to comment Share on other sites More sharing options...
Lewnatic Posted July 30, 2017 Share Posted July 30, 2017 Actually you don´t should transfer any Bitcoins this close to the possible fork that is happening on 1. August. Its actually a good thing they are doing this now. Link to comment Share on other sites More sharing options...
RookieInvestor Posted July 31, 2017 Share Posted July 31, 2017 Hi fellow members, I recently purchased more xrp's but, Gatehub is holding onto money that hasn't been deposited into my wallet because apparently my brother-in-law can't make the deposit into my wallet. I received an email from their support manager Klas Urekar and he was going to make a one time exception if I can explain to him the relationship of the person depositing the money into the account. I did but, till this day no response. It has been a week and it's quite a bit of hard earn money. Any suggestions? I submitted several gatehub support tickets, even went to twitter to connect with Klas but, still no response. There is no direct number and I need that money into the wallet asap. Any one experience similar problems? Is gatehub trustworthy? I am beginning to doubt their abilities and transparency. Look either deposit the money or return to the sender either way, it's not their money to hold on to. Let me know if you guys have any suggestions or solutions. Thanks! I posted this on a different subject board but, would like to know if there are any other better platforms then Gatehub or solutions? I am looking to deactivate my account after this... this is total b.s. Link to comment Share on other sites More sharing options...
jeffk14 Posted August 8, 2017 Share Posted August 8, 2017 On 7/26/2017 at 10:24 PM, Mattie said: Wow seems I got lucky buying XRP with BTC this morning, I had it on Fifth though. With regards to your friends approval, I uploaded forms but had to wait for weeks with no reply. Checked the forms and there was a discrepancy, reuploaded another one and got approved within 2 days... Not saying it's the same issue but he might want to double check. @Mattie, how did you check the forms? I can't find where to check the status of my forms on Gatehub. Only the button to resubmit them. Thanks. Link to comment Share on other sites More sharing options...
Mattie Posted August 8, 2017 Share Posted August 8, 2017 1 hour ago, jeffk14 said: @Mattie, how did you check the forms? I can't find where to check the status of my forms on Gatehub. Only the button to resubmit them. Thanks. I should have been clearer, I didn't check the docs again... The address on the documents and the address I submitted for my account were different, so I just resubmitted new documents and got approved within days. Link to comment Share on other sites More sharing options...
jeffk14 Posted August 8, 2017 Share Posted August 8, 2017 Just now, Mattie said: I should have been clearer, I didn't check the docs again... The address on the documents and the address I submitted for my account were different, so I just resubmitted new documents and got approved within days. Thanks for the reply. Did your verification process ever show "denied"? My status still shows "pending". It's been 8 days. I wonder if I should just give it a little more time? Link to comment Share on other sites More sharing options...
Mattie Posted August 8, 2017 Share Posted August 8, 2017 I signed up to GH during the huge pump in crypto earlier this year, from what I can remember it took ages to get verified on certain exchanges (Kraken +2 months at the time, I gave up on Coinbase after waiting 3(!) months for transfer approval) with Gatehub it must've been pending for a couple of weeks, and when I was about to send an email to support I double checked my account and realized one of the forms had a mismatching address. I'm guessing here, but at the time I assumed that was the reason why it wasn't approved earlier. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now