Gatehub does not show EUR balance in trade view

[CitizenXRP]

So I have about 5 EUR in my ripple wallet called "XRP Munten". Please see the image below:



Now I want to buy some XRP using the 5.56 EUR I have in my "XRP Munten" wallet. But the balance for EUR says 0.00000. If I try to by for example 100 XRP I get the following error, see image below:

Is this a serious bug? Or did I get mixed up in the complexity of Ripple Wallets, Gatehub Wallets, Primary Wallets, Hosted Wallets etc.
There is no help section for Gatehub to tell you step by step how to buy and sell and what wallet you should use. Kind off frustrating to be honest. 

Does someone see what is going on here? @gatehub maybe?

 

Edited January 5, 2016 by CitizenXRP

[kanaas]

You must change EUR  "The Rock Trading"  to EUR "GateHub"

The EUR in your wallet are issued by GateHub, not  by The Rock Trading...

 

Edited January 5, 2016 by kanaas

[CitizenXRP]

If all problems in live could be solved so easy. Thank you @kanaas.

So to have EUR balance from i.e The Rock Trading, I should somehow connect funds from TRT to GateHub?

[Morty]

Just gonna put my 2 cents worth in and say.

I really think gatehub needs a decent user manual. The help section is very thin. There's not a lot of info on how to use gatehub at all.

I'm struggling with it and I can't tell if some of what I'm experiencing is bugs or if I'm doing it wrong.

[tulo]

4 hours ago, Morty said:

Just gonna put my 2 cents worth in and say.

I really think gatehub needs a decent user manual. The help section is very thin. There's not a lot of info on how to use gatehub at all.

I'm struggling with it and I can't tell if some of what I'm experiencing is bugs or if I'm doing it wrong.

Probably it is not a matter of user manual. They should make an easy interface for newbie and a complicate interface for power user.

In this case for example one might want to trade EUR for XRP, without deciding the issuer (too complicated). The easy interface in this case should show the best price for the IOUs the wallet has (in this case only gatehub). While in the poweruser interface you may want to specify issuers.

[kanaas]

Just gonna put my 2 cents worth in and say.

I really think gatehub needs a decent user manual. The help section is very thin. There's not a lot of info on how to use gatehub at all.

I'm struggling with it and I can't tell if some of what I'm experiencing is bugs or if I'm doing it wrong.

Probably it is not a matter of user manual. They should make an easy interface for newbie and a complicate interface for power user.

In this case for example one might want to trade EUR for XRP, without deciding the issuer (too complicated). The easy interface in this case should show the best price for the IOUs the wallet has (in this case only gatehub). While in the poweruser interface you may want to specify issuers.

Indeed. A screenset for starters and a screenset for advanced users. The basic screen just showing trading on gatehub & not showing orderbooks and graphs or only a few lines of the orderbook It would help on their own liquidity

[cmbartley]

I'd take a lesson from Apple (and Picasso's bull) and design with the philosophy that simpler is better. When it comes to UI/UX, everything should be as simple as possible to begin with and by default. The user's forst experience should be frictionless. It is better to have people leave asking for than asking for less. I think they need one killer support/PR/designer person. This person could field questions from users and create short tutorials answering the most common questions. This should be someone without a lot of technical knowledge so that they can communicate effectively with the average user and design tutorials that enhance their own understanding.

Edited January 14, 2016 by cmbartley
Typos

[thinlyspread]

2 hours ago, cmbartley said:

I'd take a lesson from Apple (and Picasso's bull) and deisng with the philosophy that simpler is better. When it comes to UI/UX, everything should be as simple as possible to begin with and by default.

Yes agree 100%. Use the KISS method: Keep It Simple Stupid.

[Mercury]

On 1/6/2016 at 2:34 AM, kanaas said:

 

Probably it is not a matter of user manual. They should make an easy interface for newbie and a complicate interface for power user.

In this case for example one might want to trade EUR for XRP, without deciding the issuer (too complicated). The easy interface in this case should show the best price for the IOUs the wallet has (in this case only gatehub). While in the poweruser interface you may want to specify issuers.

Indeed. A screenset for starters and a screenset for advanced users. The basic screen just showing trading on gatehub & not showing orderbooks and graphs or only a few lines of the orderbook It would help on their own liquidity

I prefer a standard bare-bones, simple wallet system with all the parts hidden under the hood. Access to the advanced uses could be accessed once thresholds are unlocked (min balance of x amount and a lot of disclaimers and alerts notifying people that its for advanced power users only). A form of basic user vs. developer modes perhaps. That way if you don't use the features you are not overwhelmed with them, but if needed or interested they can be utilized.