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Sending funds from gatehub hosted wallet


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Hello, a week ago I opened a new gatehub hosted wallet and sent some btc to it via github fifth gateway. but when i tried sending the btc to my blockchain btc address, it printed "insufficient funds". Also when i tried sending xrp to a different ripple address from my hosted wallet, it printed "wallet not found on vault". what do i do?

Note: My primary wallet is not activated yet; could that be the reason for all this complications?

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