International Payments to Gatehub not showing

[J1mmyrocket]

Hi All,

I sent an international payment (within SEPA area, but in USDs) to my gatehub account on the 6th (so 6 working days ago) and it's not shown up. I understood that payments in SEPA take 1-3 working days, and have contacted Gatehub Support with no specific response yet...just the standard info on payments copied into an email. I followed up twice with specifics on the transaction also.

Does anyone have experience of sending USDs in SEPA or know how to get a personal response from Gatehub? (guessing there are pretty busy at this point..)

Edited June 14, 2017 by J1mmyrocket

[AlexSavvides]

Post your email address and@enej or someone should be able to help

[J1mmyrocket]

Thanks Alex! I had a private message from Enej to help resolve. Will update you once I hear more!

[AlexSavvides]

Cool! @enej or @gregor should be able to help you if you provide your email address (on here) and your message reference for the payment

[J1mmyrocket]

Description : 266763789

Reference : 175464*Gorenjska*TFR   (note that I added 266763789 to credit my wallet)

Email : *******

Edited June 15, 2017 by Mercury
removed personal email

[Mercury]

43 minutes ago, J1mmyrocket said:

Description : 266763789

Reference : 175464*Gorenjska*TFR   (note that I added 266763789 to credit my wallet)

Email : *******

Hey @J1mmyrocket- I removed your personal email

[J1mmyrocket]

thanks

[AlexSavvides]

Have your funds arrived yet? How many working days has it been like 10?

[J1mmyrocket]

9 working days on a transfer in SEPA....  

i think @enej is working on it... hoping something happens soon..!

[J1mmyrocket]

Still no news! Am getting nervous now.. funds must be with gatehub but just not credited to my account @enej - please update!! 

[AlexSavvides]

Did anyone resolve this for you yet?. Try asking @gregor

 

[J1mmyrocket]

Hi @gregor - tried to message you privately but it seems the functionality is disabled... are you able to help out?

James