Gatehub problem - I will give 125 XRP immediately -

[Wilbur14]

 to the person that helps me get 2FA disabled on my account. Yes, I have tried opening a ticket on the NEW support page. I am just hoping someone that knows Klas or enej can help me get this done. It has now been 10 days.

 

[T8493]

What is this? Paying for skipping the support queue?

[RippleMeTimbers]

If you backed up your auth key you can use it to set your authenticator again

Edited June 13, 2017 by RippleMeTimbers
clarifying detail

[Guest]

Did you write down your Gatehub recovery key?

Or otherwise import your secret key into a new account 

[Wilbur14]

Just now, RippleMeTimbers said:

If you backed up your auth key I think you can reset it?

I did and it doesn't work or I would not be giving away XRP to get someone to try to get support to help me.

It worked on every exchange except Bittrix (where I didn't have my QR code & they disabled 2FA for me in 2 hours) and Gatehub who obviously is ignoring my requests. I do have a copy of the QR code but Google Auth won't read it for some reason.

[RippleMeTimbers]

I guess it's a waiting game then until support answers you, I'm sure you know but almost all the exchanges are at full capacity

[ZIGXRP]

Doesn't Gatehub use Authy and not Google Authenticator? Have you tried that app to read the QR code?

[T8493]

4 hours ago, Wilbur14 said:

 to the person that helps me get 2FA disabled on my account. Yes, I have tried opening a ticket on the NEW support page. I am just hoping someone that knows Klas or enej can help me get this done. It has now been 10 days.

 

You can contact @enej or @Klas via PM on this forum, although this is not the preferred way of escalating issues.

[Wilbur14]

51 minutes ago, T8493 said:

You can contact @enej or @Klas via PM on this forum, although this is not the preferred way of escalating issues.

Unfortunately, I have done that over and over again without an answer other than the first time I opened a ticket and Klas asked for the security information which I sent him, numbers of times.

It isn't all that much money but I would like to give it to my daughter. I don't know how much longer I am going to be here, but it isn't going to be much longer.

[T8493]

Locking this topic because this is something that GateHub needs to resolve and not members of this forum. And "bribing" people to skip the line somehow doesn't feel right, too (and it may be illegal under some circumstances in some jurisdictions).