swisha2k Posted June 12, 2017 Share Posted June 12, 2017 Hello forum. I've sent 3 emails to Gatehub support and have not had a response as of yet. Hopefully @enej or someone can help me. I've sent USD from Gatehub to my bank in the USA. Called said bank after 7 days after I didn't see a credit in my account ..bank said the wire had insufficient information and was returned to the sending bank. What is the sending bank (Gatehub)? I would like to do a trace but my bank doesn't have any other information other than what was stated. I don't have a credit back into my Gatehub account either. Please, someone help as I'm getting anxious. :-( Link to comment Share on other sites More sharing options...
Wilbur14 Posted June 12, 2017 Share Posted June 12, 2017 29 minutes ago, swisha2k said: Hello forum. I've sent 3 emails to Gatehub support and have not had a response as of yet. Hopefully @enej or someone can help me. I've sent USD from Gatehub to my bank in the USA. Called said bank after 7 days after I didn't see a credit in my account ..bank said the wire had insufficient information and was returned to the sending bank. What is the sending bank (Gatehub)? I would like to do a trace but my bank doesn't have any other information other than what was stated. I don't have a credit back into my Gatehub account either. Please, someone help as I'm getting anxious. :-( Welcome to my world ! ! ! ! Link to comment Share on other sites More sharing options...
JackTheRippler Posted June 12, 2017 Share Posted June 12, 2017 The sending bank is the bank who sent the money, in this case Gatehub's bank. Your best chance of getting this resolved is to wait for an answer from Gatehub support. Link to comment Share on other sites More sharing options...
Marcus Posted June 12, 2017 Share Posted June 12, 2017 I sent a transfer from gatehub to my U.S. bank back in late April and no sign of the transfer to my bank or a return to my gatehub wallet! What gives?? Can someone guide me to their support its been over a month. Link to comment Share on other sites More sharing options...
Woestekip Posted June 12, 2017 Share Posted June 12, 2017 ask @gregor also support of Gatehub Link to comment Share on other sites More sharing options...
sivaArivalagan Posted June 13, 2017 Share Posted June 13, 2017 hi @swisha2k I Recommend to keep a common mail to the Gatehub ombudsman department and your USA Bank ombudsman department by Explaining them the issue clearly with payment receipt of bank and necessary screenshots. you might get help at the earliest. Thanks, siva Arivalagan Link to comment Share on other sites More sharing options...
namini Posted June 13, 2017 Share Posted June 13, 2017 Submit a request on Gatehub support website if you haven't already: https://support.gatehub.net/hc/en-us Link to comment Share on other sites More sharing options...
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