Ally Bank returned bank wire to Gatehub. 18 days and counting...

[swisha2k]

Hello forum. I've sent 3 emails to Gatehub support  and have not had a response as of yet. Hopefully @enej or someone can help me.

 

I've sent USD from Gatehub to my bank in the USA. Called said bank after 7 days after I didn't see a credit in my account ..bank said the wire had insufficient information and was returned to the sending bank. 

What is the sending bank (Gatehub)? I would like to do a trace but my bank doesn't have any other information other than what was stated. I don't have a credit back into my Gatehub account either.

Please, someone help as I'm getting anxious. :-(

 

 

[Wilbur14]

29 minutes ago, swisha2k said:

Hello forum. I've sent 3 emails to Gatehub support  and have not had a response as of yet. Hopefully @enej or someone can help me.

 

I've sent USD from Gatehub to my bank in the USA. Called said bank after 7 days after I didn't see a credit in my account ..bank said the wire had insufficient information and was returned to the sending bank. 

What is the sending bank (Gatehub)? I would like to do a trace but my bank doesn't have any other information other than what was stated. I don't have a credit back into my Gatehub account either.

Please, someone help as I'm getting anxious. :-(

 

 

Welcome to my world ! ! ! !

[JackTheRippler]

The sending bank is the bank who sent the money, in this case Gatehub's bank.

Your best chance of getting this resolved is to wait for an answer from Gatehub support.

[Marcus]

I sent a transfer from gatehub to my U.S. bank back in late April and no sign of the transfer to my bank or a return to my gatehub wallet! What gives?? Can someone guide me to their support its been over a month.

[Woestekip]

ask  @gregor  also support of Gatehub

[sivaArivalagan]

hi @swisha2k I Recommend to keep a common mail to the Gatehub ombudsman department and your USA Bank ombudsman department by

Explaining them the issue clearly with payment receipt of bank and necessary screenshots.

you might get help at the earliest.

Thanks,

siva Arivalagan

[namini]

Submit a request on Gatehub support website if you haven't already:

https://support.gatehub.net/hc/en-us