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Hello! I registered an account with wallet.gatehub.net on November 2, 2016, with copies of documents for verification. Made a migration of purse ripple.com (on the purse it was about 35000 XRP) and, from November 2, 2016 to November 22, 2016. Tried to make several XRP exchange transactions for the US dollar. Exchange, apparently did not happen (most likely, there was a glitch, or something else). But XRP from the balance disappeared. Technical support, at that time, could not say anything intelligible to me. I enclose last year's hashes and screenshots.
I still can not see neither XRP nor $$. If the transactions were canceled, then I ask you to restore the balance in XRP on your wallet.
Out of 35,000 XRP, only 3,784.99 XRP remained on the wallet. Where did XRP go? I ask you to help understand, check all transactions from November 2, 2016 to November 22, 2016, and return the funds, because On my purse XRP did not return, and the declared exchange for USD also did not happen.
At the moment, the exchange operations are conducted well (in contrast to the period from November 2, 2016 to November 22, 2016, when the money was gone from the wallet).

Also, found that I deleted 2 any wallet (probably removed). Maybe they are there? Is it possible to get them back?

2017-05-30_213419 screenshot.jpg

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What is your public wallet address? From your screenshots, I am missing the back part (only see rEVtDTK16jQsaatdy9nqvLBPqqGXpKK6F)

**ADD : Alternatively you could try just reloading the browser and relogging in. Gatehub's page does have some balance refresh issues. However since your issue was as far back as 2016, i am not sure if that is the case. You can check your balances here too with your public address - https://bithomp.com/explorer/

Edited by Roborovskii
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On 12.06.2017 at 8:27 PM, Roborovskii said:

What is your public wallet address? From your screenshots, I am missing the back part (only see rEVtDTK16jQsaatdy9nqvLBPqqGXpKK6F)

**ADD : Alternatively you could try just reloading the browser and relogging in. Gatehub's page does have some balance refresh issues. However since your issue was as far back as 2016, i am not sure if that is the case. You can check your balances here too with your public address - https://bithomp.com/explorer/

Hello! He looked at his remote purses. Part of the money found on one of them. How to return this purse? rhub8VRN55s94qWKDv6jmDy1pUykJzF3wq
Thank you!

rhub8VRN55s94qWKDv6jmDy1pUykJzF3wq.jpg

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From the account rEVtDTK16jQsaatdy9nqvLBPqqGXpKK6FH

It appears about 7 months ago, the XRP was traded for USD.

On 6/12/2017 at 11:14 PM, rrf said:

Tried to make several XRP exchange transactions for the US dollar. Exchange, apparently did not happen (most likely, there was a glitch, or something else). But XRP from the balance disappeared.

So the exchange did happen, and thereafter the USD funds were sent out.

These are the transactions that USD were moved out immediately after USD exchange.

https://xrpcharts.ripple.com/#/transactions/A24C6FC6AB877CE7124102061A3227363C35CD6E8161628C9D0CCAEC2376F61E

https://xrpcharts.ripple.com/#/transactions/C6C94D89420DA560FC8F9BF1301FB01D1DA09AD533F318DCC2D0B1FFA1056DA2

https://xrpcharts.ripple.com/#/transactions/690FAFDC23C09DBA38E70C6B359E3F22A43BDE5D92FE56F6AEEBF91FDAB6FBF2

https://xrpcharts.ripple.com/#/transactions/269E183C662E59954F1C2ACA83D9BDE883F92D333ACA166557918C6F13C7FE49

https://xrpcharts.ripple.com/#/transactions/FD2A569486B449D453FE4DF483BA6A39085A2E1E8CB0BB113A693E7A9BDC58F6

https://xrpcharts.ripple.com/#/transactions/CB2CFC548D850FA8827C59C377CC973412E129BC20751702013A2637552BC4AF

https://xrpcharts.ripple.com/#/transactions/80E2A772A880BEAD1F9707CD13DC5FC1013CCC3837A68B684F38E0D9CEBDFAED

Edited by Roborovskii
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Those transactions above don't seem to be normal send payments, but rippled or some sorts. Perhaps @enej and his team could help you look into what happened. Nonetheless, there are too many USD trustlines on the account rEVtDTK16jQsaatdy9nqvLBPqqGXpKK6FH. I do know that @ripplerm had raised a bug before regarding something similar, but not sure if this is that very bug being exploited.

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