Gatehub issue

[rrf]

Hello! I registered an account with wallet.gatehub.net on November 2, 2016, with copies of documents for verification. Made a migration of purse ripple.com (on the purse it was about 35000 XRP) and, from November 2, 2016 to November 22, 2016. Tried to make several XRP exchange transactions for the US dollar. Exchange, apparently did not happen (most likely, there was a glitch, or something else). But XRP from the balance disappeared. Technical support, at that time, could not say anything intelligible to me. I enclose last year's hashes and screenshots.
I still can not see neither XRP nor $$. If the transactions were canceled, then I ask you to restore the balance in XRP on your wallet.
Out of 35,000 XRP, only 3,784.99 XRP remained on the wallet. Where did XRP go? I ask you to help understand, check all transactions from November 2, 2016 to November 22, 2016, and return the funds, because On my purse XRP did not return, and the declared exchange for USD also did not happen.
At the moment, the exchange operations are conducted well (in contrast to the period from November 2, 2016 to November 22, 2016, when the money was gone from the wallet).

Also, found that I deleted 2 any wallet (probably removed). Maybe they are there? Is it possible to get them back?