I thought I would pass this along - - -

[Wilbur14]

This message is from Bittrix where I had a similar problem with 2FA that I am having somewhere else. It took them 2 hours to resolve my problem with 2 Factor Auth - - -  Quite a sharp contrast to another exchange where I am having the same issue.  Absolutely amazing.

***************************************************

Randy Hentz (Bittrex)

Jun 10, 07:58 PDT

Hi a.bruton@att.net,

Thank you for providing us with the required information.

**YOUR 2FA has been DISABLED/REMOVED**

Please make sure to re-enable two-factor to secure your account and increase your limits.

When enabling 2FA we display the "secret" key. Please make sure to store this key in a safe place, it will allow you to restore your 2fa in the future should you lose or wipe your device.

Thank you,

Randy @ Bittrex

Follow us on Twitter @ https://twitter.com/BittrexExchange

 

[Duke67]

@Wilbur14, yes sometimes enabling 2FA is difficult to setup because of UI, terminology etc.

It's also good to set 2FA on 2 devices simultaneously because it's easy to have your phone lost or have a device reset. If you have 2FA enabled on 2 devices you would always have access to your crypto assets. 

[altriox]

You can also print out the QR code and keep them in a safe place. 

[Wilbur14]

1 hour ago, Duke67 said:

@Wilbur14, yes sometimes enabling 2FA is difficult to setup because of UI, terminology etc.

It's also good to set 2FA on 2 devices simultaneously because it's easy to have your phone lost or have a device reset. If you have 2FA enabled on 2 devices you would always have access to your crypto assets. 

Thank you. I appreciate the advise. Google pushed out new code to my phone and it blew it up.

 

6 minutes ago, altriox said:

You can also print out the QR code and keep them in a safe place. 

In the case with "the other exchange/wallet" I have the QR code and I still can't get in - for 8 days now. And it took Bittrix less than 2 hours to help me. You live and you learn.

[michelvanmil]

Hi Randy, i have the same problem and have send a request to support.