Wilbur14 Posted June 10, 2017 Share Posted June 10, 2017 This message is from Bittrix where I had a similar problem with 2FA that I am having somewhere else. It took them 2 hours to resolve my problem with 2 Factor Auth - - - Quite a sharp contrast to another exchange where I am having the same issue. Absolutely amazing. *************************************************** Randy Hentz (Bittrex) Jun 10, 07:58 PDT Hi a.bruton@att.net, Thank you for providing us with the required information. **YOUR 2FA has been DISABLED/REMOVED** Please make sure to re-enable two-factor to secure your account and increase your limits. When enabling 2FA we display the "secret" key. Please make sure to store this key in a safe place, it will allow you to restore your 2fa in the future should you lose or wipe your device. Thank you, Randy @ Bittrex Follow us on Twitter @ https://twitter.com/BittrexExchange Link to comment Share on other sites More sharing options...
Duke67 Posted June 10, 2017 Share Posted June 10, 2017 @Wilbur14, yes sometimes enabling 2FA is difficult to setup because of UI, terminology etc. It's also good to set 2FA on 2 devices simultaneously because it's easy to have your phone lost or have a device reset. If you have 2FA enabled on 2 devices you would always have access to your crypto assets. Link to comment Share on other sites More sharing options...
altriox Posted June 10, 2017 Share Posted June 10, 2017 You can also print out the QR code and keep them in a safe place. Link to comment Share on other sites More sharing options...
Wilbur14 Posted June 10, 2017 Author Share Posted June 10, 2017 1 hour ago, Duke67 said: @Wilbur14, yes sometimes enabling 2FA is difficult to setup because of UI, terminology etc. It's also good to set 2FA on 2 devices simultaneously because it's easy to have your phone lost or have a device reset. If you have 2FA enabled on 2 devices you would always have access to your crypto assets. Thank you. I appreciate the advise. Google pushed out new code to my phone and it blew it up. 6 minutes ago, altriox said: You can also print out the QR code and keep them in a safe place. In the case with "the other exchange/wallet" I have the QR code and I still can't get in - for 8 days now. And it took Bittrix less than 2 hours to help me. You live and you learn. Link to comment Share on other sites More sharing options...
michelvanmil Posted August 1, 2017 Share Posted August 1, 2017 Hi Randy, i have the same problem and have send a request to support. Link to comment Share on other sites More sharing options...
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