Gatehub transaction missing

[VPALINCKX]

I have transfered Bitcoin to my Gatehub account through Shapeshift on May 18. Since then NOTHING has shown up in my wallet even though the transaction was confirmed by my bitcoin wallet.  

I submitted a request on their support page 2 times by now and tried to contact @enej on here but i had no response. 

Any idea's? Thx

Edited June 8, 2017 by VPALINCKX

[JackTheRippler]

Have you looked up if the address you sent to has received the bitcoins at all? Just to clarify, I mean to look up the address on the blockchain.

If not, do it here https://blockchain.info/

• If the receiving address has the bitcoins then it's a Gatehub issue
• If the bitcoins never arrived to that address then it might be Shapeshift you should contact

[VPALINCKX]

15 hours ago, JackTheRippler said:

Have you looked up if the address you sent to has received the bitcoins at all? Just to clarify, I mean to look up the address on the blockchain.

If not, do it here https://blockchain.info/

• If the receiving address has the bitcoins then it's a Gatehub issue
• If the bitcoins never arrived to that address then it might be Shapeshift you should contact

This is what it says (files in dutch sorry). I sent 0.031146 BTC and for some reason I see 2 receiving adresses that cumulate to 0.05937026 BTC (but i guess this includes another transaction i made on may 20)

Edited June 9, 2017 by VPALINCKX

[JackTheRippler]

1 hour ago, VPALINCKX said:

This is what it says (files in dutch sorry). I sent 0.031146 BTC and for some reason I see 2 receiving adresses that cumulate to 0.05937026 BTC (but i guess this includes another transaction i made on may 20)

So if I understand it correct you sent me a picture of the transaction and not about the address itself. But that's okay, I looked it up myself.

I assume that this is your Gatehub (receiving) address: 1MWpSX1hhsJ6WTvB6j8TajEkBZpNdq3iRd

I can see that your 0.031146 BTC arrived but on the 20th they were then sent to one or two addresses which you can see here:

https://blockchain.info/address/1MWpSX1hhsJ6WTvB6j8TajEkBZpNdq3iRd

Know anything about that?

 

[VPALINCKX]

9 minutes ago, JackTheRippler said:

I can see that your 0.031146 BTC arrived but on the 20th they were then sent to one or two addresses which you can see here:

https://blockchain.info/address/1MWpSX1hhsJ6WTvB6j8TajEkBZpNdq3iRd

Know anything about that?

I don't know anything about that transaction on the 20th :s

[JackTheRippler]

6 hours ago, VPALINCKX said:

I don't know anything about that transaction on the 20th :s

13r8r1LV461NtFUERrPNn8FjjYonBE2GGH

15aho52FpScx82KhpSs9areBiLcdLh7CaH

You don't recognise either of the above? Then it's hopefully some internal wallet at Gatehub.

There's not much you can do now, just wait for Gatehub to answer your ticket. It will take some time for them to answer because a lot of new customers have joined recently.

Meanwhile, make sure no one else has access to your Gatehub account. Don't use the same password for Gatehub and other sites and use two factor authentication (2FA). Personally, I would assume worst case that someone got into your account and sent the btc to their address. Therefore I would withdraw everything I have on the account, not deposit anything there until Gatehub takes a look at your account and lastly change the password.