Why won't Gatehub respond to support requests?

[Jimi]

Does anyone know why gatehub doesn't respont to support requests? I've filled out the support form, sent three emails, waited almost three weeks & not even a response. I understand with the market cap going up they're busy with support but after three weeks I'm starting to think they've ripped me off. 

[NanamiIsLove]

Pretty sure you can find your answer here: https://support.gatehub.net/hc/en-us, If you take time (three weeks) to read.

[Jimi]

Thanks but I've had three weeks to read this, nothing of use for my support case. Otherwise I would never have initiated a ticket. 

 

[Jimi]

Ok, so I opened a new ticket & they responded straight away. Guess they lost the old ticket with the migration to Zendesk

 

[T8493]

 

On 6/7/2017 at 6:35 PM, Jimi said:

Does anyone know why gatehub doesn't respont to support requests?

2

They are understaffed and it looks like they've moved headcount to other projects (e.g. dash integration, Berlin interledger workshop, etc.).

 

[Jimi]

Fair enough, I think with the jump in market cap a lot of these type of companies are understaffed. 

[Wilbur14]

On 6/9/2017 at 1:51 PM, T8493 said:

 

They are understaffed and it looks like they've moved headcount to other projects (e.g. dash integration, Berlin interledger workshop, etc.).

 

Sounds logical to me. They can't support their current platform, so reduce headcount and add complexity.