YoeriL Posted June 7, 2017 Share Posted June 7, 2017 Hi there, I'm a verified member on GateHub but I cant do ANYTHING on the site, when I try to transfer my coins it says ''Watch only wallet'' and the gateways keep getting denied. I want to send my XRP to another wallet so I can get rid of this lousy service. I have started multiple support threads but never get an answer, it's been weeks now... All the best, Yoeri Link to comment Share on other sites More sharing options...
Woestekip Posted June 7, 2017 Share Posted June 7, 2017 Contact @gregor for support. YoeriL 1 Link to comment Share on other sites More sharing options...
wildbull1984 Posted June 7, 2017 Share Posted June 7, 2017 (edited) You have to create a Ripple Wallet which is separate from your Primary wallet, then you have to enable trust lines (Crypto and/or FIAT) so they can be exchanged/traded. Typically Gatehub credits your wallet with 20XRP a few days after it has been activated, then 5XRP is needed for each trust line. Believe me, I had a hell of a time the past month to get going after performing a wire transfer, even though I verified myself (but stupidly enough never bought any XRP) last year. Their instructions aren't all the clear for newbies, and their support team are bogged down with delays, so it can be a week before you hear back from your last support request. Also look up their new support pages as well for some further advice. If they verified you, then the gateways should be accessible with no issues. I understand how upset you are at the moment. All I can suggest to do is just keep e-mailing them every day (be courteous) and ensure you keep a track record of your discussions and difficulties. Even try to reach out to the guys here in the forum, @gregor and @enej Even PM me a few questions and I will try to help you out. Edited June 7, 2017 by wildbull1984 YoeriL 1 Link to comment Share on other sites More sharing options...
Woestekip Posted June 7, 2017 Share Posted June 7, 2017 I hope Gatehub will have better support. But that will cost some time to train the support. Maybe over 6 months the Gatehub will be better in support. Gatehub is the most secure hosted wallet! I "am a big GATEHUB FAN NanamiIsLove 1 Link to comment Share on other sites More sharing options...
wildbull1984 Posted June 7, 2017 Share Posted June 7, 2017 Be sure to enable 2FA and other security features as they get released. Link to comment Share on other sites More sharing options...
HomoLudens Posted June 7, 2017 Share Posted June 7, 2017 having the same problem overhere, have my gateways, my trustlines. every transaction giving "insufficient funds". no answer from support neither from @enej know one thing; ripple trade worked like a charm. missed a lot of profit during recent market moves... Link to comment Share on other sites More sharing options...
kenrino Posted June 7, 2017 Share Posted June 7, 2017 HomoLudens, don't forget you cannot withdraw the wallet reserve amount (20 XRP) + 5 XRP per trust line: https://ripple.com/build/reserves/ Link to comment Share on other sites More sharing options...
briand Posted June 7, 2017 Share Posted June 7, 2017 PLEASE help!!! I bought some XRP and to test it and make sure it is not I scam I tried to sell some and have it deposited in my coinbase account. Apparently I created a limit order, that may or may not still be open, I have email support and no response in over a week. I need to know how to cancel the limit order and properly sell some XRP to have it deposited in my bank account. Please understand I am not very tech savvy but had no problem navigating Coinbase site to buy, sell, and transfer. Link to comment Share on other sites More sharing options...
HomoLudens Posted June 7, 2017 Share Posted June 7, 2017 kenrino, can't even move one single cripple out of 5k+... Link to comment Share on other sites More sharing options...
YoeriL Posted June 8, 2017 Author Share Posted June 8, 2017 Thanks everybody for the replies, it's sad but I'm glad I'm not the only one having trouble with their support delays! Link to comment Share on other sites More sharing options...
leespineylee Posted June 16, 2017 Share Posted June 16, 2017 Yeah man, Watch only wallet has been my nightmare for 3 months now. Best of luck! Link to comment Share on other sites More sharing options...
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