Guest ripple_mk Posted June 4, 2017 Share Posted June 4, 2017 Hi Everyone, I am having trouble logging in my gatehub account. The web says it sent an email to me for activating a new device. However, I never received that email. I tried another computer, and it did the same thing. I still got no activation emails. I just wonder if someone here can help me look into this. Thanks in advance. ripple_mk Mohseen 1 Link to comment Share on other sites More sharing options...
NanamiIsLove Posted June 4, 2017 Share Posted June 4, 2017 Which mail provider are you using? There are many email provides which block gatehub's mails without any notice, so you might have to ask if they can change your login mail. But for now, wait a day, there are some reports about being unable to login, so it might be just service problem. ( Gmail, Yahoo works) If it doesn't work tomorrow - contact support. Link to comment Share on other sites More sharing options...
Guest ripple_mk Posted June 4, 2017 Share Posted June 4, 2017 Hi @NanamiIsLove I already sent an email to the support@gatehub.net I am still waiting for their response. Thank you for the info Link to comment Share on other sites More sharing options...
namini Posted June 4, 2017 Share Posted June 4, 2017 did you check your spam folder? Link to comment Share on other sites More sharing options...
Adams Posted June 4, 2017 Share Posted June 4, 2017 Good Afternoon, The same thing just happened to me for a hotmail account. I tried a different email account to no resolve. It's not in the spam folders as well. Best, Adams Link to comment Share on other sites More sharing options...
namini Posted June 4, 2017 Share Posted June 4, 2017 Probably a temporary issue. Link to comment Share on other sites More sharing options...
Guest ripple_mk Posted June 4, 2017 Share Posted June 4, 2017 Just now, namini said: did you check your spam folder? Hi @namini I did. There is nothing in the spam folder Link to comment Share on other sites More sharing options...
Guest ripple_mk Posted June 4, 2017 Share Posted June 4, 2017 1 minute ago, Adams said: Good Afternoon, The same thing just happened to me for a hotmail account. I tried a different email account to no resolve. It's not in the spam folders as well. Best, Adams Hi @Adams Have you finally got it resolved yet? Link to comment Share on other sites More sharing options...
Mohseen Posted June 4, 2017 Share Posted June 4, 2017 (edited) I am unable to receive the link that is directed from gatehub page to my mail address in case of forgot password. I have tried entering my email address while it asked for recovery mail id. But then there is no link posted to my mail address. Please help I have been asking help to support team via twitter, gatehub support page, gatehub Fb page but there is no response. @namini @enej @gatehub Edited June 4, 2017 by Mohseen Link to comment Share on other sites More sharing options...
Adams Posted June 4, 2017 Share Posted June 4, 2017 Hi, I just refreshed my emails and nothing yet. Maybe it will take a couple of hours? I can wait if that's necessary. Thank you, Adams Link to comment Share on other sites More sharing options...
karlos Posted June 4, 2017 Share Posted June 4, 2017 Xrp Chat is not Gatehub support. For inquiries about user-specific GateHub problems, please see the GateHub support website: https://support.gatehub.net/hc/en-us Link to comment Share on other sites More sharing options...
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