GateHub support is not replying to support tickets

[Ryder]

Good afternoon,

I submitted a support ticket in GateHub the last week, I still didn't have a reply (just the authomatic one). How long does it takes until they reply? I lost my 2FA device so I'm just asking them which documents/info should I provide. So once they answer, I am expecting 1-2 weeks until I can get my money back.

Had the same issue with Bittrex and in 15min I got my problem solved since I contacted the mods on the Slack platform. Does anyone know someone who I can send a PM to in order to accelerate this process a bit? I really need acces to GateHub the sooner the best.

 

Thank you very much

[Ken_Kay]

I'm at a week and a half.

[xh3b4sd]

This insufficient support practise unfortunately is not new. See https://www.xrpchat.com/topic/4156-gatehub-support-sla/. 

[kimchee]

30 minutes ago, Ryder said:

Good afternoon,

I submitted a support ticket in GateHub the last week, I still didn't have a reply (just the authomatic one). How long does it takes until they reply? I lost my 2FA device so I'm just asking them which documents/info should I provide. So once they answer, I am expecting 1-2 weeks until I can get my money back.

Had the same issue with Bittrex and in 15min I got my problem solved since I contacted the mods on the Slack platform. Does anyone know someone who I can send a PM to in order to accelerate this process a bit? I really need acces to GateHub the sooner the best.

 

Thank you very much

I feel your pain. I have emailed them a number of times already about a deposit that was refused.  I'm at 2 weeks. Even messaged @enej here in xrpchat. Still N O T H I N G!!!! They used to be so good in responding. Not anymore......

[antdogg26]

I agree support is sloooow!!  I was surprised when I saw an email from Gatehub.  I opened a ticket ticket last week and it took 5 days to get back to me.

[Ryder]

This is unacceptable. They only have the Email support system?

[karlos]

Xrp Chat is not Gatehub support.

For inquiries about user-specific GateHub problems, please see the GateHub support website: https://support.gatehub.net/hc/en-us