Ryder Posted June 4, 2017 Share Posted June 4, 2017 Good afternoon, I submitted a support ticket in GateHub the last week, I still didn't have a reply (just the authomatic one). How long does it takes until they reply? I lost my 2FA device so I'm just asking them which documents/info should I provide. So once they answer, I am expecting 1-2 weeks until I can get my money back. Had the same issue with Bittrex and in 15min I got my problem solved since I contacted the mods on the Slack platform. Does anyone know someone who I can send a PM to in order to accelerate this process a bit? I really need acces to GateHub the sooner the best. Thank you very much Rchopra 1 Link to comment Share on other sites More sharing options...
Ken_Kay Posted June 4, 2017 Share Posted June 4, 2017 I'm at a week and a half. Link to comment Share on other sites More sharing options...
xh3b4sd Posted June 4, 2017 Share Posted June 4, 2017 This insufficient support practise unfortunately is not new. See https://www.xrpchat.com/topic/4156-gatehub-support-sla/. Link to comment Share on other sites More sharing options...
kimchee Posted June 4, 2017 Share Posted June 4, 2017 30 minutes ago, Ryder said: Good afternoon, I submitted a support ticket in GateHub the last week, I still didn't have a reply (just the authomatic one). How long does it takes until they reply? I lost my 2FA device so I'm just asking them which documents/info should I provide. So once they answer, I am expecting 1-2 weeks until I can get my money back. Had the same issue with Bittrex and in 15min I got my problem solved since I contacted the mods on the Slack platform. Does anyone know someone who I can send a PM to in order to accelerate this process a bit? I really need acces to GateHub the sooner the best. Thank you very much I feel your pain. I have emailed them a number of times already about a deposit that was refused. I'm at 2 weeks. Even messaged @enej here in xrpchat. Still N O T H I N G!!!! They used to be so good in responding. Not anymore...... Link to comment Share on other sites More sharing options...
antdogg26 Posted June 4, 2017 Share Posted June 4, 2017 I agree support is sloooow!! I was surprised when I saw an email from Gatehub. I opened a ticket ticket last week and it took 5 days to get back to me. Link to comment Share on other sites More sharing options...
Ryder Posted June 4, 2017 Author Share Posted June 4, 2017 This is unacceptable. They only have the Email support system? Link to comment Share on other sites More sharing options...
karlos Posted June 4, 2017 Share Posted June 4, 2017 Xrp Chat is not Gatehub support. For inquiries about user-specific GateHub problems, please see the GateHub support website: https://support.gatehub.net/hc/en-us Link to comment Share on other sites More sharing options...
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