Frustraiting exchange with Gatehub

[GomuGomu]

Hello, 

Im really having an annoying experience since i made my deposit to gatehub on euros.

Im going to exchange tab and then flip euros to ripple, i set the amount of euros that i want to spend on and then i just click on exchange button (That would have to be enough) but im having two differents errors:

Yesterday: LastLedgerSequence exceeded

Today: Insufficient balance to fund created offer.

I got enough balance to make the exchange and im really getting mad, i dont know whats going bad, i got all my euros on a hosted wallet, i read cant exchange with that kind of. But i cant transfer to another one so is really irritating me as i dont know what could i do to fix that issue. Could anyone guide me on the process? i would appreciate,

[cmbartley]

Do you need to deposit more XRP into your account?

[GomuGomu]

13 hours ago, cmbartley said:

Do you need to deposit more XRP into your account?

But why need to deposit xrp? i have euros that should be enough to buy xrp... anyways i transfered some xrp through bitstamp so i think my xrp wallet is not disabled anymore, but i still get the same error...

[cmbartley]

41 minutes ago, GomuGomu said:

But why need to deposit xrp? i have euros that should be enough to buy xrp... anyways i transfered some xrp through bitstamp so i think my xrp wallet is not disabled anymore, but i still get the same error...

You need a minimum of 20 XRP for your wallet to function. Every transaction, even if it is exchanging one Fiat for another fiat, requires XRP to pay the leger transaction fee. If you send 5 XRP to your account it should work again. 

[GomuGomu]

1 hour ago, cmbartley said:

You need a minimum of 20 XRP for your wallet to function. Every transaction, even if it is exchanging one Fiat for another fiat, requires XRP to pay the leger transaction fee. If you send 5 XRP to your account it should work again. 

Just transfer 50 more XRP to my account and having the same issue :S:S:S:S:S:S

Here you have two captures (The second one is when i try to exchange once i have more than 20 XRP on account):

 

[ripplerm]

7 hours ago, GomuGomu said:

But why need to deposit xrp? i have euros that should be enough to buy xrp... anyways i transfered some xrp through bitstamp so i think my xrp wallet is not disabled anymore, but i still get the same error...

you are trying to spend some Euros, but your snapshot clearly show that there's 0.00 euro in the wallet, hence the "insufficient balance".

[cmbartley]

50 minutes ago, ripplerm said:

you are trying to spend some Euros, but your snapshot clearly show that there's 0.00 euro in the wallet, hence the "insufficient balance".

That too. Thanks for looking more closely than me. 

[karlos]

Xrp Chat is not Gatehub support.

For inquiries about user-specific GateHub problems, please see the GateHub support website: https://support.gatehub.net/hc/en-us