Ryder Posted May 31, 2017 Share Posted May 31, 2017 Hello, I am aware that this is not the GateHub / Bittrex support, but I would like to see if someone else has had a similar problem: I have 2FA activated on both Bittrex and GateHub, but my device has broken. I am already trying to fix the screen, which seems being the problem, if so, I will have access soon to my Google Authenticator App. I have been told that the right thing to do in this cases, is to open a Support Ticket to Bittrex/GateHub... and wait for their answer, provide documentation and wait for them to remove the 2FA. But, how long does it take? Bittrex had replyied me, sent them the documents, but haven't answered back (4 days). On the other side, I send a email to GateHub one week ago, and haven't replyied yet... so I am a bit concerned right now. And yes, I know from now on I must write down somewhere the backup codes, it was a silly mistake not to do it. I have around 25000 xrp splited into both platforms and I would really like to hear some similar experiences, if you have had them, and how did you manage to fix them. Thank you guys! Link to comment Share on other sites More sharing options...
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