GateHub malfunction

[TomEdward]

Hi, so basically i have around 47 xrp on GateHub to try it and they added 20 xrp, however when i want to exchange 45 xrp to usd it says insufficient balance, how to solve that? 

 

P.S. i contacted the helpdesk but haven't heard back from them.

[karlos]

For inquiries about user-specific GateHub problems, please see the GateHub support website: https://support.gatehub.net/hc/en-us