Is gatehub a Scam ?!

[crack00r]

I had ETH on my Gatehub Acc, and want to send some to another wallet.

0.4271 and 1.0261 ETH
but i dont get them
the Hash says its cancled out of gas.
But i dont get them back to my gatehub wallet

 

TXHash 62A8B129CBFF2D4C37A9B32D2230EE0D3FB5AA532996966BFA70C97769576942
TXHash 21F4641E1190A5B8C2B3EC62B394A1B28E52FC656B0C88FA94270DAD285E1EA9

both send to
0xe36012b98a15dab8d9acca969f69911cf3f196dc

Support didnt answer since a few days... 
I think money is gone...

[mcRip]

contact @gregor. he usually responds quickly and can probably help with this.

[karlos]

For inquiries about user-specific GateHub problems, please see the GateHub support website: https://support.gatehub.net/hc/en-us