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Two transactions from Polo to Gatehub ETC wallet- never showed up


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I sent two separate transactions from Polo to my Gatehub ETC wallet- neither one of them showed.  Both have hundreds/thousands of confirmations.  I have not heard back from support- I'm not sure what to do- can someone help?

Wallet 0x350bf25691f77c6fa9b1f89d443a423913037088.  

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