in need of someone from GateHub to assist me with finalizing my wire transfer

[adrianmuresan]

Hi,

I made a wire transfer into my GateHub wallet 12 days ago. I am from the US and I was aware that the transfer might take longer than usual.

However, I am starting to think that there might be a problem with my wire transfer.

I made the wire at my local bank. Together with an agent, we inputted all the information provided, INCLUDING the reference number, and double checked it to make sure.

The agent then provided me with an FTRA (Funds Transfer Request Authorization) copy, which shows all the wire information.

Looking at my copy, all the recipient information is correct, as well as the bank information. 

 

However, the only thing that does not seem to be straight forward is where the agent placed the reference number:

There are two sections at the bottom of the recipient information section

 

Additional Reference Information : (this is left blank)

Additional Bank Instructions :  REF XXXXXXXXX  (this contains the reference number and has the "REF" prefix)

 

I talked to the bank again and they provided me with an MIR/trace number that I could provide to someone from GateHub that is willing to assist me.

Thank you in advance if you are willing to assist me. It's been almost 2 weeks and I am trying to finalize this long process. 

 

 

 

[JackTheRippler]

I'm sure you will get better help directly from Gatehub than here.

I'd recommend you to get in contact with Gatehub's support and send them a ticket.

 

[Mercury]

For inquiries about user-specific GateHub problems, please see the GateHub support website: https://support.gatehub.net/hc/en-us

[T8493]

Locked because we can't resolve such issues here. Only GateHub support can resolve them.