Gatehub ETH Deposit delays? My 6h old transaction isn't showing up

[shazzy]

Hey,

wondering if anyone else is experiencing delays when trying to deposit ETH into the Gatehub Wallet. I sent some Ether from my Exodus Wallet to Gatehub approx. 6 hours ago and it still isn't showing up. Gatehub states it can take up to 30min for the transaction to appear. The transaction is correclty showing up on etherscan.io with 872 block confirmations. 

Would be interesting if this is a general issue or just affecting me.

[Bmw021]

14 hours ago, shazzy said:

Hey,

wondering if anyone else is experiencing delays when trying to deposit ETH into the Gatehub Wallet. I sent some Ether from my Exodus Wallet to Gatehub approx. 6 hours ago and it still isn't showing up. Gatehub states it can take up to 30min for the transaction to appear. The transaction is correclty showing up on etherscan.io with 872 block confirmations. 

Would be interesting if this is a general issue or just affecting me.

I have the same problem. It has been more than 8 hours and with over 1000 block confirmations I still do not see my ethereum deposit on gatehub. Can some please help me?

 

TxHash: 0xd1ed4ced6765c5ef9a7ec088e145b26bb1d2930e244f87c2d7d51e350a135fed

Edited May 25, 2017 by Bmw021

[rjelavic]

I have the same problem. TxHash: 0x40da28c47fa92212eae7598a3a8f98c72a1d35700b0f01837ea0b7a7f8610fe4

[Bmw021]

I contacted gatehub, haven't heard anything back. Did you try reaching them?

[mad4thrash]

Same problem with ETC it seems

[shazzy]

Seems to be widespread issue then. It would be great if Gatehub would introduce a status page to make these kind of situations more transparent.

My transaction was initiated 18 h ago and so far still no luck, I have contacted support yesterday but haven't heard back yet.

@gregor maybe you could shed some light on this?

Edited May 26, 2017 by shazzy

[mad4thrash]

After all these hours (and 1506 confirmation on my transaction), still no words about eth/etc problem

[highrise9]

I'm having same issue with my Ethereum deposit.  It's been over 24 hours so far. And no reply from support. 

[Bmw021]

I don't understand what in the world they are doing to resolve this issue. I hope they are not running with our money

Edited May 25, 2017 by Bmw021

[Bmw021]

Guys any updates?

[rjelavic]

16 hours ago, Bmw021 said:

I contacted gatehub, haven't heard anything back. Did you try reaching them?

Also contacted them yesterday and nothing.

[Holzkohlen]

I'm in the same boat. 1d 12h so far and still nothing.

 

[shazzy]

Got a reply from support! Still waiting on those ETH, but at least it has been acknowledged.
https://support.gatehub.net/hc/en-us/articles/115003418469-My-Ethereum-ETH-ETC-REP-deposit-is-not-coming-through-what-s-going-on-

[mad4thrash]

Good to see that they're investigating, I was losing all my hope after 24 hours of emailing  supportwith no replies

[Bmw021]

Got the same email from gatehub. Glad they are on the matter and trying to resolve this issue.


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