GateHub Bitcoin withdrawals not being processed

[Guest]

We are having issues with our bitcoin processor (professional service provider). Fees for bitcoin withdrawals were set too low hence the withdrawals are note yet confirmed on the network. We are in contact with the provider trying to find the solution. If they wont provide with solution within hours we will double spent the withdrawals on the network and retry them but this process is slow and will take some time. 
We apologise for the delays but the bitcoin network is highly overloaded in the last month and we are having issues we could not predict. Expect withdrawals to be processed today.

https://support.gatehub.net/hc/en-us/articles/115003291285-My-Bitcoin-transaction-is-not-coming-through-what-s-going-on-

You can also check confirmation statistics on bitcoin network here: https://blockchain.info/charts/avg-confirmation-time?timespan=30days&daysAverageString=7

Edited May 25, 2017 by Guest

[xrpwizard]

Great work as always keeping people updated!

[pucksterpete]

and it would have to happen today when I decided to send btc, lol   know big deal, no rush, thanks for your hard work and keeping up with things   

[Guest]

We have managed to process most of the transactions having this issue. I am personally working on this task to make sure everything gets processed ASAP.

Thank you for your patience.

[akshayhl]

Hi Gregor, Thank you so much for the update. I contacted support regarding my transfer from Gatehub wallet to Bitstamp. Can you please look into that - Your request (19691)  - my support request number. Much appreciated. Thank you!

[Guest]

24 minutes ago, akshayhl said:

Hi Gregor, Thank you so much for the update. I contacted support regarding my transfer from Gatehub wallet to Bitstamp. Can you please look into that - Your request (19691)  - my support request number. Much appreciated. Thank you!

As said transactions will be processed asap. Nothing is lost.

[Andrew]

Thank you for the communication gregor. I noticed one of my BTC transactions finally processed, but I'm still waiting on this one - been almost 24hrs...

https://blockchain.info/address/129XNKF7hPNx5NnQDrKXRZr6z5ukwncFp1

Again, thank you for the support. I love the clean aesthetic of GateHub.

[Guest]

After communicating with our bitcoin processor we agreed to further raise transaction fees and prevent this problems in the future. We have not experienced any problems after that.

Most of the transactions were processed by making a child payment (of unconfirmed transaction) and setting really high fee, however there are still some left to be confirmed. We have tried to even further increase fee for the child payment and we will wait for a while to see if they get confirmed. The worse case for us is to double spend the transactions and reprocess them which we will do after 48h. We want to wait since most miners keep transactions in their pool for a while and there is a good chance for them to be confirmed after some time.

We are apologising for all the delays and we appreciate your patience. Like mentioned we did everything to avoid such problems in the future however bitcoin network is highly overloaded in the last month and therefore unpredictable. We will also setup a backup provider for such cases but it will took us some time.

[Andrew]

Once again, thank you for the consistent updates gregor. My BTC transactions have shown up in my GateHub.net wallets.

[kanaas]

After communicating with our bitcoin processor we agreed to further raise transaction fees and prevent this problems in the future. We have not experienced any problems after that.
Most of the transactions were processed by making a child payment (of unconfirmed transaction) and setting really high fee, however there are still some left to be confirmed. We have tried to even further increase fee for the child payment and we will wait for a while to see if they get confirmed. The worse case for us is to double spend the transactions and reprocess them which we will do after 48h. We want to wait since most miners keep transactions in their pool for a while and there is a good chance for them to be confirmed after some time.
We are apologising for all the delays and we appreciate your patience. Like mentioned we did everything to avoid such problems in the future however bitcoin network is highly overloaded in the last month and therefore unpredictable. We will also setup a backup provider for such cases but it will took us some time.

Why dont u just drop btc xchange & all the hassle coming with it? Seems not adapted on ripple standards [emoji12]

[sarbast]

I cant see my balance in my gatehub wallet.

just spinning waiting sign.

what should I do?

 

please

[mad4thrash]

And what about ETCs Gregor ?