5 days and the funds and the deposit is not in the account

[adrianmuresan]

Is there anyone that I can get in touch with to check the status of my deposit ?

I made a wire transfer 5 days ago. I have been desperately trying to email GateHub to get in touch with someone but no reply yet.

I feel like I should at least be notified that the deposit is still being processed.

 

[T8493]

7 minutes ago, adrianmuresan said:

Is there anyone that I can get in touch with to check the status of my deposit ?

1

Some GateHub employees occasionally read this forum (e.g. @enej, @gregor), but I doubt this is the preferred way of contacting them. You should open a support ticket: https://support.gatehub.net/hc/en-us/requests/new

[nyrhockey094]

14 minutes ago, adrianmuresan said:

Is there anyone that I can get in touch with to check the status of my deposit ?

I made a wire transfer 5 days ago. I have been desperately trying to email GateHub to get in touch with someone but no reply yet.

I feel like I should at least be notified that the deposit is still being processed.

 

Gatehub is tough. I wired in my money. Emailed them literally every day and at one point went like 4-5 days without a answer. Then was told it was because of a national holiday. Long story short, I think they are just understaffed and its a huge problem. It ended up taking I think 5 business days for it to go through. Its cheaper to buy eth on a US exchange and transfer it to an exchange that trades ETH and XRP than it is to pay the international wire fees (or even non international wire fees).

 

Edited May 19, 2017 by nyrhockey094

[enej]

2 hours ago, adrianmuresan said:

Is there anyone that I can get in touch with to check the status of my deposit ?

I made a wire transfer 5 days ago. I have been desperately trying to email GateHub to get in touch with someone but no reply yet.

I feel like I should at least be notified that the deposit is still being processed.

 

Hi @adrianmuresan. Please PM me and we'll take a look.

We probably weren't able to match your deposit because you forgot to include the correct reference number.

Kind regards,
Enej

[enej]

2 hours ago, nyrhockey094 said:

Gatehub is tough. I wired in my money. Emailed them literally every day and at one point went like 4-5 days without a answer. Then was told it was because of a national holiday. Long story short, I think they are just understaffed and its a huge problem. It ended up taking I think 5 business days for it to go through. Its cheaper to buy eth on a US exchange and transfer it to an exchange that trades ETH and XRP than it is to pay the international wire fees (or even non international wire fees).

We are sorry for the troubles. I too wish international transfers were faster and banks would operate 24/7 but it is what it is. One reason more why technologies like ripple or interledger are needed.

GateHub increased the staff and will continue to do so until we can keep up with the demand. You have to understand that our daily registrations increased by a factor of 60 in just few days ... 

 

[Godforce]

It took 4 days for me as well this week, when previously it took 2 days max. Probably because they have a lot on their hands right now. Make sure you write the client number on the wire order, i write it in retardedly big digits. If you do that, it will surely go to your address. Otherwise, the money will get back to your account.

I am telling you this because you and I are in the same country. Make sure the client number (the one from Gatehub) is correctly written and big on the wire order.

Edited May 20, 2017 by Godforce

[adrianmuresan]

59 minutes ago, Godforce said:

It took 4 days for me as well this week, when previously it took 2 days max. Probably because they have a lot on their hands right now. Make sure you write the client number on the wire order, i write it in retardedly big digits. If you do that, it will surely go to your address. Otherwise, the money will get back to your account.

I am telling you this because you and I are in the same country. Make sure the client number (the one from Gatehub) is correctly written and big on the wire order.

Hey, what exactly do you mean by the client number ?

I included all the information from the instructions provided, including the reference number. 

[Godforce]

I keep saying client number, sorry about that. It's the reference number indeed. As long as you wrote that clearly and you got all the right details for the corresponding bank, which is GORENJSKA BANKA D.D. KRANJ, KRANJ, the funds will arrive correctly. 

[nyrhockey094]

On 5/19/2017 at 9:44 PM, enej said:

We are sorry for the troubles. I too wish international transfers were faster and banks would operate 24/7 but it is what it is. One reason more why technologies like ripple or interledger are needed.

GateHub increased the staff and will continue to do so until we can keep up with the demand. You have to understand that our daily registrations increased by a factor of 60 in just few days ... 

 

I understand. I know you guys weren't the only ones. I guess, its one thing for a solution to a problem to take a while but, I would recommend finding a way to have quicker initial response times. That goes a long way in keeping the trust of your customers!

[adrianmuresan]

I have double checked all the info and the wire has been made correctly.

It's been more than a week and I am still trying to get a response.

It is frustrating since I do not actually know where my money are at this moment.