TWK1964 Posted May 18, 2017 Share Posted May 18, 2017 I am asking for some assistance from the group here. I have sent multiple support tickets to Gatehub support only to get no reply. I can't access my account since last weekend and I can't seem to get anyones attention at Gatehub. I consider myself a patient man and I assumed they would fix the issues they were having and my problem would go away, but that is not what happened and now that it has been nearly a week and no response I am trying to just get someone to help me. Having a email support system that no one replies to is not helpful. At this point I would like to just get to my accounts and terminate my account with Gatehub. I have had messages back and forth here with Gatehub employees whose advice is to put in a support ticket, even though my post clearly states I have done that multiple time. I see where the Founder and CEO of Gatehub ENEJ is here on the blog, as one of your users I am asking for assistance and you have several thousands of dollars of mine I can't access. Please assist me in getting access to my account. Terry Link to comment Share on other sites More sharing options...
namini Posted May 18, 2017 Share Posted May 18, 2017 @enej @gregor @mazi can you help him? @TWK1964 if they don't reply on this thread by tomorrow, try to PM them. TWK1964 1 Link to comment Share on other sites More sharing options...
TWK1964 Posted May 18, 2017 Author Share Posted May 18, 2017 I have PM'd them as well. Thanks for the advice though. Link to comment Share on other sites More sharing options...
kiwissz Posted May 18, 2017 Share Posted May 18, 2017 1 hour ago, TWK1964 said: I have PM'd them as well. Thanks for the advice though. did you click on that reset email you received by email Link to comment Share on other sites More sharing options...
TWK1964 Posted May 18, 2017 Author Share Posted May 18, 2017 Yes, I did click the reset link in the email which took me to the reset screen which I put in my recover code and password and got that message of "Network error, try again later" I have tried it dozens of times or more. The email is obviously not the issue as I get the reset email sent to my email address. It is a reset issue on their side that the network error message continues to happen with. I have tried multiple machines with multiple browsers, clearrd caches, tried different networks home, work, and mobile all to no avail. I am sure their support is busy but a week is not acceptable in my opinion when you are an exchange for peoples money. Link to comment Share on other sites More sharing options...
TWK1964 Posted May 19, 2017 Author Share Posted May 19, 2017 The Gatehub support got my account fixed this morning. Thanks for those that offered assistance and suggestions. namini 1 Link to comment Share on other sites More sharing options...
slobalucy Posted May 24, 2017 Share Posted May 24, 2017 On 5/18/2017 at 8:57 PM, TWK1964 said: I am asking for some assistance from the group here. I have sent multiple support tickets to Gatehub support only to get no reply. I can't access my account since last weekend and I can't seem to get anyones attention at Gatehub. I consider myself a patient man and I assumed they would fix the issues they were having and my problem would go away, but that is not what happened and now that it has been nearly a week and no response I am trying to just get someone to help me. Having a email support system that no one replies to is not helpful. At this point I would like to just get to my accounts and terminate my account with Gatehub. I have had messages back and forth here with Gatehub employees whose advice is to put in a support ticket, even though my post clearly states I have done that multiple time. I see where the Founder and CEO of Gatehub ENEJ is here on the blog, as one of your users I am asking for assistance and you have several thousands of dollars of mine I can't access. Please assist me in getting access to my account. Terry HI i have the same problem only i do have all my login and recovery keys, secret account etc which its saying arnt correct, very frustrating Link to comment Share on other sites More sharing options...
TWK1964 Posted May 24, 2017 Author Share Posted May 24, 2017 4 hours ago, slobalucy said: HI i have the same problem only i do have all my login and recovery keys, secret account etc which its saying arnt correct, very frustrating They finally took care of my issue after I posted on here, not sure if they did so because of my post or not but they got me back online which was what i wanted. It took over a week though. Good luck and you can try sending a pm to enej on here who is the CEO of Gatehub. Link to comment Share on other sites More sharing options...
freedom Posted December 18, 2020 Share Posted December 18, 2020 Hello TWK1964. What was the issue or cause of this error: "There was a network error. Please try again later." Thank you. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now