Problem with 2fa code on Gatehub

[Valmirrrrrr]

Hi everyone,

Im new to forum, so sorry if i don't know rules to post.

i have problem with Gatehub account, since 1 week i can't access it because i deleted google authenticatior app. And know Gatehub asks for 2fa code when i try to login. Support team is not responding! Any help or suggestions would be appreciated 

again sorry if didn't posted in right section.

[getitdone]

45 minutes ago, Valmirrrrrr said:

Hi everyone,

Im new to forum, so sorry if i don't know rules to post.

i have problem with Gatehub account, since 1 week i can't access it because i deleted google authenticatior app. And know Gatehub asks for 2fa code when i try to login. Support team is not responding! Any help or suggestions would be appreciated 

again sorry if didn't posted in right section.

they are obviously pretty busy at the moment with all the craziness around xrp but you should be ok, they will ask you to email them some additional documentation to confirm your account 

[Valmirrrrrr]

Thnx for Answer.

What do you think, can i still make deposit even if i don't have access to my account?

[namini]

I would not deposit until you gain back access to your account.

I assume you didn't backup the Google authentifcator recovery code in case you lose or break your phone.