GOXRP Posted May 12, 2017 Share Posted May 12, 2017 I've been locked out of my account because I switched phones and forgot to deregister my authenticator. Can some one point me to who can help me? Link to comment Share on other sites More sharing options...
Guest Posted May 12, 2017 Share Posted May 12, 2017 Ha... i had the same problem when I re-installed my iOS operating from beta to retail. Big problem! It depends on which exchange... you must speak with support. Link to comment Share on other sites More sharing options...
namini Posted May 12, 2017 Share Posted May 12, 2017 When you created the account you should have received a QR code and an Authentication Key you have to backup in case you change or break your phone. You did not saved those? Link to comment Share on other sites More sharing options...
GOXRP Posted May 12, 2017 Author Share Posted May 12, 2017 No unfortunately I didn't. I received a recovery key which I saved but for some reason you can't use that to recover your account. Link to comment Share on other sites More sharing options...
GOXRP Posted May 12, 2017 Author Share Posted May 12, 2017 Gatehub support hasnt responded and it's been 3 days. Link to comment Share on other sites More sharing options...
namini Posted May 12, 2017 Share Posted May 12, 2017 Gatehub wait a few days to recover accounts for security reasons and also they've tons of new users, you'll have to wait I'm afraid. Link to comment Share on other sites More sharing options...
Ryan Posted May 23, 2017 Share Posted May 23, 2017 My Phone was broken that I have the same problem. I think that Gatehub did not use recovery of 2FA, when I enable google authenticator I did not see the Scan or backup key. They just used recovery password key at the first authentication. But for the second code from Google Authenticator. I was sending email to gatehub support, but i have not received the response yet. Hope you all had the same problem to help. Best Ryan Link to comment Share on other sites More sharing options...
ioloi Posted May 28, 2017 Share Posted May 28, 2017 I too have this problem. I have the backup code as well as a copy of the barcode block, but when I enter the information, it displays "wrong verification code" 2 support requests submitted so far. one yesterday, one today. waiting..... Link to comment Share on other sites More sharing options...
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