Locked out because of 2FA

[GOXRP]

I've been locked out of my account because I switched phones and forgot to deregister my authenticator. Can some one point me to who can help me? 

[Guest]

Ha...

i had the same problem when I re-installed my iOS operating from beta to retail.

Big problem!

It depends on which exchange... you must speak with support.

[namini]

When you created the account you should have received a QR code and an Authentication Key you have to backup in case you change or break your phone.

You did not saved those?

[GOXRP]

No unfortunately I didn't. I received a recovery key which I saved but for some reason you can't use that to recover your account. 

[GOXRP]

Gatehub support hasnt responded and it's been 3 days. 

[namini]

Gatehub wait a few days to recover accounts for security reasons and also they've tons of new users, you'll have to wait I'm afraid.

[Ryan]

My Phone was broken that I have the same problem.

I think that Gatehub did not use recovery of 2FA, when I enable google authenticator I did not see the Scan or backup key. They just used recovery password key at the first authentication.

But for the second code from Google Authenticator. I was sending email to gatehub support, but i have not received the response yet.

Hope you all had the same problem to help.

Best

Ryan

[ioloi]

I too have this problem.  I have the backup code as well as a copy of the barcode block, but when I enter the information, it displays "wrong verification code"  2 support requests submitted so far.  one yesterday, one today.  

waiting.....