Gatehub buy order fullfilment questions

[fmd]

Hey everyone I am new to cryptocurrencies but from what I know I put in a specific buy order that will essentially get partially filled at first then over a period of time, as it gets closer to my purchase, they fulfill my order accordingly? I have had nothing but issues with gate hub. First it took them 3 hours to create a BTC wallet. Then they charged me 3 times to create a trust, even though i already had one with BTC, why charge me the other 2 times? 

lThen i go to put in a buy order and i received errors for that. Finally put in a buy order at .00008 and they partially fulfilled my order at .000011. I only received so far the ripple from the original purchase price even though i have watched it and it went below .00008 BTC to as low as .00007xxx BTC. So my question is should they have not filled my entire order then? I have contacted customer service and I was quite frustrated with all of the technical difficulties, i probably wasn't the nicest in my support message but I hope you guys understand my frustration. 

Am i wrong to be frustrated? Should they have fulfilled my buy order when it hit .00008 BTC?

Edited May 11, 2017 by fmd

[JoelKatz]

Gatehub has no role in the way orders execute. Once their software places the offer, Ripple's exchange handles order execution. I'm not sure what you mean by "it hit .00008 BTC". Are you talking about the price reported by ripplecharts for the exact asset you were trading? Ripple's on ledger assets are not always particularly liquid and if you're trying to trade assets, you may find that an off-ledger exchange gets you better rates.

 

[tomb]

Never seen anything like this. I would say this is user error. If you have a buy order in, the price can't go lower than your order without you getting filled.

Were you using the charts from the exchange and pair you were trading with? Bitstamp could of gone to .00006 and if your order is on gatehub and it only goes to .00007 it could only partially fill before going back up. Wouldn't be gatehub's fault. 

[fmd]

Like I said I'm new to this. I put in the buy order, it shows on the side buy order for X amount of ripple at .00008 BTC. When I went to transactions and I look at the ripple ledger, it shows that it was partially filled. So does it have to reach my buy order to be completely filled, or should I receive more xrp as it moves closer to the order? 

 

[enej]

49 minutes ago, fmd said:

Like I said I'm new to this. I put in the buy order, it shows on the side buy order for X amount of ripple at .00008 BTC. When I went to transactions and I look at the ripple ledger, it shows that it was partially filled. So does it have to reach my buy order to be completely filled, or should I receive more xrp as it moves closer to the order? 

 

Hi @fmd we apologize we couldn't get back to you yet via support.

To answer your question - yes the buyer/seller on the other side need to match your order price otherwise it won't get executed. You can either wait for the price to cross OR cancel the order and place a new one for a more competitive price.

Hope this helps!

 

[Malloy]

If you look at the BTC.Gatehub/XRP chart, nothing went lower than .000088 in the past 24 hours. If your order was at .00008 it sure didn't get filled.

[Malloy]

@fmd you should change the title of your post, this is not a GateHub technical problem.

 

[fmd]

Thank you for responding @enej. So what you are saying is I can cancel my current order that I have right now, and put in a different buy order at a far more competitive price meaning like say .000069 BTC. I may need a little more clarification on this.

 

Thanks @Malloy I changed the name of the thread. Also I had this order filled on Sunday evening, so the 24hour chart would not show you if it did hit lower than .00008. I noticed that on the gatehub chart it shows it on Tuesday May 9th at 7:59 UTC at .000080 so it should have technically been filled then correct? Like i said also before I was having many technical issues with Gatehub as well. Could it have to do with that i did not put 6 decimal places and thats why it was not filled because mine was for .00008 which is .000080 correct?

[Malloy]

 .00008 which is .000080 is the same.

If the price "stops" at .00008 the full order might not be filled. More, your order might be second to another one that was there earlier and you might not get anything. If it goes lower, it means all the available shares at that price were bought/sold.

[fmd]

@Malloy what about the fact that BTC has gone up about 100 since I purchased it... would that have an issue as well? 

[Malloy]

3 minutes ago, fmd said:

@Malloy what about the fact that BTC has gone up about 100 since I purchased it... would that have an issue as well? 

100 vs ?

Price of BTC vs XRP is all you need to check if you're buying XRP with BTC...of course the price in USD can have an effect but it depends on many factor. Usually, if XRP is going sideways with low volume, a rise in BTC/USD price could mean some decline in BTC/XRP...but XRP can move on its own now so there's no obvious pattern anymore.

Edited May 11, 2017 by Malloy

[fmd]

Also it doesn't show that I have any open orders. Does that mean it is completely closed or can it still get fulfilled?

 

 

[Malloy]

59 minutes ago, fmd said:

Also it doesn't show that I have any open orders. Does that mean it is completely closed or can it still get fulfilled?

 

 

either been filled or canceled...you have to check you history and your balance.

[fmd]

It was partially filled at the time of the order...and they transfered the funds immediately after. Thats why i was confused how the buy order works because i never saw an actual pending order. 

[fmd]

So now I am extremely confused. I just did the exact same thing i did before...expecting to have a partial order filled and a buy order complete as it goes below, but i did not receive any this time, and it shows as a pending buy order, and it has gone up already 4 cents since i put my order in. This makes no sense.