GATEHUB: We NEED an update! This is getting alarming

[toobhunter]

@enej @gregor

[PeterWheat]

24 hours, at least as far as I've been trying. Ridiculous.

 

[T8493]

What is getting alarming?

[Guest]

I have been waiting for an ether deposit for 50hours now. That is alarming. Ive sent two emails to support and tweeted @ them and no response. That is alarming. Im so annoyed.

[xh3b4sd]

This is still the problem I already reported: 

The way they communicate (apparently not at all), is not helping anybody. 

[PeterWheat]

I'm just trying to exchange a few measly BTC for some XRP. I was getting the "Ledger Exceeded" error message, but the last attempt I just got an "Error: Error" message. Confidence is pretty low now.

 

[Angel664]

I've been trying to transfer a small amount into my cold wallet to test it out but I've been getting different error messages since yesterday. Gate hub has also not accepted my bank statement as proof of address and I didn't get any explanation as to why. It's so frustrating! I've been trying to get verified for over a month ?

[Wilbur14]

I have had extremely good experiences with Changelly. Fast, simple, and an awesome exchange rate. Shapeshift is another alternative.

[Twarden]

 

Use the search function people.  Also keep an eye on the topics that show on the front page on the right to see new posts.

List of Ripple Clients

 

Edited May 10, 2017 by Twarden

[Kakoyla]

Within a couple of months they went from 500ish new accounts a day to over 1500

https://www.gatehub.net/stats

Then they had a hosting provider related issue, and they needed to and are adding more RippleD servers as well as getting ready to roll out a new wallet. I know this doesn't help you now, but at least you know it's due to growth issues and not maleficence. Not many people if anyone at all, expected XRP interest to accelerate as fast as it has as soon as it has. 

As long as you know your secret key you can always access your account through one of the many desktop wallets(see @Twarden link above)  

[Wilbur14]

10 minutes ago, PeterWheat said:

I'm just trying to exchange a few measly BTC for some XRP. I was getting the "Ledger Exceeded" error message, but the last attempt I just got an "Error: Error" message. Confidence is pretty low now.

 

 

7 minutes ago, Kakoyla said:

Within a couple of months they went from 500ish new accounts a day to over 1500

https://www.gatehub.net/stats

Then they had a hosting provider related issue, and they needed to and are adding more RippleD servers as well as getting ready to roll out a new wallet. I know this doesn't help you now, but at least you know it's due to growth issues and not maleficence. Not many people if anyone at all, expected XRP interest to accelerate as fast as it has as soon as it has. 

As long as you know your secret key you can always access your account through one of the many desktop wallets(see @Twarden link above)  

The future is so bright, I gotta wear shades.   

[cmbartley]

15 minutes ago, Kakoyla said:

Within a couple of months they went from 500ish new accounts a day to over 1500

Actually the 500 took them by surprise, the 1500 was totally unexpected. I'd said a long time ago the need someone to triage and aggregate support tickets for them. They also need more regular public updates but that doesn't seem to hurt Polo. They basically need more capital so they can hire more people.

[cap]

It's been four days, guys, and I'm still getting the Transaction Last Ledger Sequence Exceeded error message. This is unacceptable. If there's a change we can make on our end to solve this problem, please explain what that is. In English, not Geek. Thank you.

[enej]

49 minutes ago, toobhunter said:

@enej @gregor

Hi guys,

we apologise for the problems in the past couple of days.

While we have been able to fix most of the connectivity issues there is one still remaining: "Ledger Exceeded"...

"Ledger Exceeded" warning is a result of high traffic on the public rippled servers. We expect this issue to be completely resolved later today once we deploy our own rippled cluster.

We've had some issues with the Data API (which Wallet uses for transaction history and charts) but Ripple team was fast to help us so Data API should work now.

Please know that all of us at GateHub are working round the clock to make things better. It is in our best interest to keep everyone happy.

As @cmbartley said, 500 daily signups was a surprise. 3000+ is what we are hitting nowadays...

Additionally we are clearing support tickets as fast as possible. I think it's fair to say that this growth took all of us by surprise.

We kindly ask everyone for a little patience. Once the issues are resolved, GateHub will be better than ever.

Thank you!

 

[enej]

58 minutes ago, luxaeterna said:

I have been waiting for an ether deposit for 50hours now. That is alarming. Ive sent two emails to support and tweeted @ them and no response. That is alarming. Im so annoyed.

Please PM me ETH transaction hash and we'll take a look right away.