drcc Posted May 9, 2017 Share Posted May 9, 2017 (edited) I am a newb and need some help. I exchanged some BTC for XRP on Changelly and had it sent to GateHub wallet. The transaction is marked completed on Changelly, but I haven't seen the XRP in my GateHub wallet. What could I have done wrong, how would you proceed? I don't see any record of the transaction on the ripple network. Edited May 10, 2017 by drcc Link to comment Share on other sites More sharing options...
namini Posted May 9, 2017 Share Posted May 9, 2017 (edited) Could be Changelly wallet was empty. Do you think you sent to the correct address (Ripple wallet start with a r...) Was it at least 20 XRP you send? New wallets (not activated) need at least 20 XRP to be activated. There shouldn't be much too worry, if nothing in a few hours email them. Edit: also the network is having some issue, could be that. email them tomorrow if nothing. Edited May 9, 2017 by namini Link to comment Share on other sites More sharing options...
drcc Posted May 9, 2017 Author Share Posted May 9, 2017 12 minutes ago, namini said: Could be Changelly wallet was empty. Do you think you sent to the correct address (Ripple wallet start with a r...) Was it at least 20 XRP you send? New wallets (not activated) need at least 20 XRP to be activated. There shouldn't be much too worry, if nothing in a few hours email them. Edit: also the network is having some issue, could be that. email them tomorrow if nothing. Yes correct address, I sent at least 20XRP. So it is possible there might be some sort of lag? Ok fingers crossed, I will check later. Link to comment Share on other sites More sharing options...
bobster69 Posted May 9, 2017 Share Posted May 9, 2017 (edited) Hi I am new to this too .... But i have used changelly a lot this week. they were experiencing problems yesterday. I started a transaction about 10pm and it still had not completed when i got up at 8am.... But it cleared an hour later. I have just sent another today and it is taking ages again. I'm sure it will be OK. Here's what it says on my transaction page. Dear Customers, we are experiencing issues with our partner Poloniex. Exchanges may be delayed up to a few hours, our apologies. Rates are not fixed. Rob Edited May 9, 2017 by bobster69 Link to comment Share on other sites More sharing options...
drcc Posted May 9, 2017 Author Share Posted May 9, 2017 Here is a copy of my transaction with Changelly and no activity shown in my GateHub wallet. I sent support ticket to both, yet no reply. I understand things may be delaying due to increase in activity, I'm just not too familiar with how long transactions take to appear and how common this might happen. Link to comment Share on other sites More sharing options...
namini Posted May 10, 2017 Share Posted May 10, 2017 Sure, you can see more info with the hash, you can share it, it's a public info. on bitcoin network: https://blockchain.info/ on ripple: https://charts.ripple.com/#/transactions Link to comment Share on other sites More sharing options...
drcc Posted May 10, 2017 Author Share Posted May 10, 2017 (edited) 10 minutes ago, namini said: Sure, you can see more info with the hash, you can share it, it's a public info. on bitcoin network: https://blockchain.info/ on ripple: https://charts.ripple.com/#/transactions This shows on bitcoin network: INPUT TRANSACTION HASH: f1e2a7f213c115f45db0a8a0bb23f8cc47b1db8e738fe1150a7786dee89ce88b https://blockchain.info/tx/f1e2a7f213c115f45db0a8a0bb23f8cc47b1db8e738fe1150a7786dee89ce88b This does not show on ripple: OUTPUT TRANSACTION HASH: E349306E8B0B0657CE409CBD0883780EC35731B2EC9A347BE3CD951BF261D3CD https://charts.ripple.com/#/transactions/E349306E8B0B0657CE409CBD0883780EC35731B2EC9A347BE3CD951BF261D3CD What the f* happened? Edited May 10, 2017 by drcc Link to comment Share on other sites More sharing options...
namini Posted May 10, 2017 Share Posted May 10, 2017 looks like changelly received the btc but did not send the xrp (i can be wrong) contact them Link to comment Share on other sites More sharing options...
drcc Posted May 10, 2017 Author Share Posted May 10, 2017 just visited changelly facebook page, seems like others are experiencing similar problems. Link to comment Share on other sites More sharing options...
drcc Posted May 10, 2017 Author Share Posted May 10, 2017 So this is interesting...Changelly resent and I still didn't receive. Transaction not in ripple network either. What the hell! Link to comment Share on other sites More sharing options...
drcc Posted May 10, 2017 Author Share Posted May 10, 2017 They resent a third time successfully, so I received my XRP in GateHub. Thanks @namini Link to comment Share on other sites More sharing options...
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