Sent XRP to GateHub wallet from Changelly and no record on network

[drcc]

I am a newb and need some help. I exchanged some BTC for XRP on Changelly and had it sent to GateHub wallet. The transaction is marked completed on Changelly, but I haven't seen the XRP in my GateHub wallet. What could I have done wrong, how would you proceed?

I don't see any record of the transaction on the ripple network.

Edited May 10, 2017 by drcc

[namini]

Could be Changelly wallet was empty.

Do you think you sent to the correct address (Ripple wallet start with a r...)

Was it at least 20 XRP you send? New wallets (not activated) need at least 20 XRP to be activated.

There shouldn't be much too worry, if nothing in a few hours email them.

 

 

Edit: also the network is having some issue, could be that.

email them tomorrow if nothing.

Edited May 9, 2017 by namini

[drcc]

12 minutes ago, namini said:

Could be Changelly wallet was empty.

Do you think you sent to the correct address (Ripple wallet start with a r...)

Was it at least 20 XRP you send? New wallets (not activated) need at least 20 XRP to be activated.

There shouldn't be much too worry, if nothing in a few hours email them.

 

 

Edit: also the network is having some issue, could be that.

email them tomorrow if nothing.

Yes correct address, I sent at least 20XRP. So it is possible there might be some sort of lag? Ok fingers crossed, I will check later.

[bobster69]

Hi

 

I am new to this too ....   But i have used changelly a lot this week.  they were experiencing problems yesterday.  I started a transaction about 10pm and it still had not completed when i got up at 8am....  But it cleared an hour later.  

I have just sent another today and it is taking ages again.

I'm sure it will be OK.  

Here's what it says on my transaction page.

Dear Customers, we are experiencing issues with our partner Poloniex. Exchanges may be delayed up to a few hours, our apologies. Rates are not fixed.

Rob

Edited May 9, 2017 by bobster69

[drcc]

Here is a copy of my transaction with Changelly and no activity shown in my GateHub wallet. I sent support ticket to both, yet no reply. I understand things may be delaying due to increase in activity, I'm just not too familiar with how long transactions take to appear and how common this might happen.

 

[namini]

Sure, you can see more info with the hash, you can share it, it's a public info.

 

on bitcoin network:

https://blockchain.info/

 

on ripple:

https://charts.ripple.com/#/transactions

[drcc]

10 minutes ago, namini said:

Sure, you can see more info with the hash, you can share it, it's a public info.

 

on bitcoin network:

https://blockchain.info/

 

on ripple:

https://charts.ripple.com/#/transactions

This shows on bitcoin network:

INPUT TRANSACTION HASH:  f1e2a7f213c115f45db0a8a0bb23f8cc47b1db8e738fe1150a7786dee89ce88b

https://blockchain.info/tx/f1e2a7f213c115f45db0a8a0bb23f8cc47b1db8e738fe1150a7786dee89ce88b

This does not show on ripple:

OUTPUT TRANSACTION HASH:  E349306E8B0B0657CE409CBD0883780EC35731B2EC9A347BE3CD951BF261D3CD

https://charts.ripple.com/#/transactions/E349306E8B0B0657CE409CBD0883780EC35731B2EC9A347BE3CD951BF261D3CD

What the f* happened?

Edited May 10, 2017 by drcc

[namini]

looks like changelly received the btc but did not send the xrp (i can be wrong) contact them

[drcc]

just visited changelly facebook page, seems like others are experiencing similar problems.

[drcc]

So this is interesting...Changelly resent and I still didn't receive. Transaction not in ripple network either. What the hell!

[drcc]

They resent a third time successfully, so I received my XRP in GateHub. Thanks @namini