Sent a payment to btc wallet and didnt received yet has gone more than an hour

[ricardo32]

Sent a payment to btc wallet and didnt received yet, has been done for more than an hour, is this normal,? 

[ricardo32]

can anyone help, i am new to this. thanks

[GutZ]

Me too.

Gatehub seems to be having troubles. Probably ddos. 

Patience.

Edited May 8, 2017 by GutZ

[ricardo32]

i though it was instant

[ricardo32]

i mean i thought it would minutes maximum , not hours.

[xrp_Simon]

23 minutes ago, ricardo32 said:

i mean i thought it would minutes maximum , not hours.

According to their FAQs here it says :
 

Quote

 

How long do deposits and withdrawals take?

Deposits of ETH, ETC, REP and BTC are usually credited in up to 60 minutes, typically in about 30 minutes. Most withdrawals are processed sent to the native network within a few minutes. Please allow up to 24 hours for larger transactions, due to security reasons.

 

But my first BTC withdrawal is now 2.5 hours ago and it still hasn't appeared on the Blockchain, however it seems GateHub are having "problems" according to their Twitter account eh?
 

Quote

 

GateHub‏ @GateHub 1h1 hour ago

Due to heavy traffic we are experiencing connectivity issues. We are working as fast as we can to resolve the issues.

 

 

[namini]

It can take 24h, but it will arrive.

[xrp_Simon]

17 hours ago, namini said:

It can take 24h, but it will arrive.

Indeed it did arrive, after a mere 18 hours