Bitcoin not showing up in Gatehub wallet

[ebrain]

It has been two hours since I sent some Bitcoin to Gatehub wallet and they are not showing up even though there are 11 confirmations on the transaction:

https://btc.blockr.io/tx/info/ecc594f815fbc3079dc4fc97daca1a0e7420179b240d5624de5703f93b18126a

My wallet is 13U1gNJWhL6g51g66psLMVhSXjN5AigFB2

Should I give it more time or email their support?

 

 

[DarthTrader]

Hi @ebrain

there you go 

 

[ebrain]

3 hours now...still no sign of BTC in my wallet.

Any idea how long can these issues take?

[namini]

I think it can take way longer unfortunately.

[ebrain]

I was trying to get my funds to Gatehub and buy some XRP but couldn't buy due to this problem and price has gone a lot high in the last 12 hours  

Can I get some help from Gatehub folks here @enej @mazi

Thanks!

[ebrain]

 

It finally arrived! 

Thanks to all who tried to help.