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The following are possibilities:

1) They know your recovery phrase, maybe if you entered it into a scam website, or it was stolen from a file on your computer by malware, etc.

2) You authorised the transfer by mistake, by connecting your Ledger to a scam website and approving a transaction, believing you were registering for an airdrop or something else.

3) You authorised the setting of a "regular key", again by using a scam website. Once a regular key is set, the scammer has full control over your wallet, and can perform any action they want, including stealing your coins and locking you out of your own account.

4) You bought the Ledger wallet from a scammer, who had already created the account on it and knows the recovery phrase.

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