quickinvestment Posted May 4, 2017 Share Posted May 4, 2017 I've misplaced my Recovery Key and have sent two email to GateHub support. Are there any employess here or someone with a step by step way to regain access? Link to comment Share on other sites More sharing options...
namini Posted May 4, 2017 Share Posted May 4, 2017 One email is enough = more emails more work for them. Why do you need your recovery key? You lost your login& password ? Do you have 2FA enabled (Authy or Google Authenticator)? Link to comment Share on other sites More sharing options...
quickinvestment Posted May 4, 2017 Author Share Posted May 4, 2017 Yes I have the 2FA enabled. Is there a way to use that? Link to comment Share on other sites More sharing options...
namini Posted May 4, 2017 Share Posted May 4, 2017 But did you lost your login & password? Link to comment Share on other sites More sharing options...
quickinvestment Posted May 4, 2017 Author Share Posted May 4, 2017 Just now, namini said: But did you lost your login & password? Yes I cant remember my PW. Link to comment Share on other sites More sharing options...
namini Posted May 4, 2017 Share Posted May 4, 2017 (edited) If you have 2FA enabled, then yes you will need help from Gatehub support. They will answer to your email you have to be patient. Edited May 4, 2017 by namini Link to comment Share on other sites More sharing options...
xrpwizard Posted May 4, 2017 Share Posted May 4, 2017 Gatehub will get back to you in a day or two. They hold off on password recovery or 2FA reset requests for a little while in case you're looking to compromise an account as an extra layer of security. Link to comment Share on other sites More sharing options...
quickinvestment Posted May 4, 2017 Author Share Posted May 4, 2017 Its been 6 days. Link to comment Share on other sites More sharing options...
namini Posted May 4, 2017 Share Posted May 4, 2017 try to pm @enej with a message containing your email address and a link to this thread. quickinvestment 1 Link to comment Share on other sites More sharing options...
quickinvestment Posted May 4, 2017 Author Share Posted May 4, 2017 6 minutes ago, namini said: try to pm @enej with a message containing your email address and a link to this thread. Thanks, PM sent. Link to comment Share on other sites More sharing options...
quickinvestment Posted May 5, 2017 Author Share Posted May 5, 2017 Driving me nuts!!!! Link to comment Share on other sites More sharing options...
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