gatehub login with google authenticator not working

[riffshark]

Can somebody help me?  I can login to gatehub with my password, but when it asks for my verification code (which I enrolled with my phone using Google authenticator) it says wrong code. Also I tried to reset the password but it wants my recovery key, which I thought I wrote down but it says it needs 32 characters and what I wrote down is only 16 characters

[velmet]

Check if phone time is set correctly, it is used to generate codes.

[riffshark]

Thanks, I checked the phone and PC time are set correctly.

[namini]

I doubt it will help but try another web browser.
Did you try to enter the recovery key you have, even if only 16 characters?

Otherwise you should email support@gatehub.net or try to pm @enej with a link to this thread and your email address associated with your Gatehub account.

[Javi]

Guys. i have the same problem. Can somebody help me please??

[kenrino]

If above advice didn't help (like checking phone / pc time is set correctly) you'll have to contact Gatehub support, it can a while before they come back at you.