xh3b4sd Posted May 2, 2017 Share Posted May 2, 2017 Hello folks, this is my first post in here. Thanks for bearing with me. Uncertain if this is even the right place. Anyway, I do not want to blame anybody. I only want to understand how the Gatehub support thinks it should work. so I, as a customer, know how to roll with it. So I am a Gatehub customer. I like Gatehub. Anyway, from time to time I experience several issues, or have questions. It is not super obvious to me how to properly make noises to be heard. Writing on the Facebook page results in an instruction to write an email to the support. Writing an email to the support did not result in anything for me until now. Reading the Ripple subreddit and in here makes me even more desperate. So how does the Gatehub support think support should work for customers? Is there some kind of support? Is there some SLA that the Gatehub support has given to itself? Should I just wait for an email another 2 days/weeks/months? Is it that you just have too much to do? Is the team on vacation? I am a software engineer and know by myself how support should work, and how it should not work. So I can completely comprehend all the odds of the game. So no blaming here. All I want to know, as a customer, is that there is somebody who listens. That has something to do with user experience. Mine is super bad right now. When it takes time, no problem. Just let me know. Right now, I have the feeling there is no support, because I did not get any since I signed up at Gatehub. Thanks, all the best, Tim. wiredless1 1 Link to comment Share on other sites More sharing options...
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