Bin Posted April 28, 2017 Share Posted April 28, 2017 Hi can anyone help me with this problem. I try to withdraw BTC from gatehub to Poloniex. The transaction was successfull arcording to gatehub. However when i check the transaction on blockchain.info nothing happens. It even did not show uncofirmation notification. I did send btc to poloniex from gatehub before and it worked. Can anyone explain whats going on. Is my BTC tx stuck or other problems. i will donate some amount to person help me retrieve my BTC Link to comment Share on other sites More sharing options...
gena667 Posted April 28, 2017 Share Posted April 28, 2017 Hello, Your coins have to be somewhere.. contact Gatehub support and Polo support. Tell them your hash. Polo has some Problems with their deposit/withdrawel - System atm. First thing you can do is go to Polo trollbox, click on the name of a moderator (blue color) and ask them for help. 2nd thing would be opening a support ticket https://poloniex.freshdesk.com but this can take some time, they are overloaded. Cheerz Link to comment Share on other sites More sharing options...
cmbartley Posted April 28, 2017 Share Posted April 28, 2017 How long did you wait before checking to see if the transaction was on blockchain.info? Usually when sending from an exchange it takes a while for them to actually submit the transaction to the network. Link to comment Share on other sites More sharing options...
Bin Posted April 28, 2017 Author Share Posted April 28, 2017 it was 2 days. i guess my tx was not submitted to the bitcoin network since if it was on waitting list to confirm then i should get unconfirmation transaction. I still don't understand how ripple pathway work this case Link to comment Share on other sites More sharing options...
Bin Posted April 29, 2017 Author Share Posted April 29, 2017 Hello Thanks Gena667 and cmbartley for replying. Finally I receive my deposit. I guess from now on I'll quit BTC and move on with ripple. I've never got this kind of problem with ripple. Link to comment Share on other sites More sharing options...
Scrypto215 Posted May 8, 2017 Share Posted May 8, 2017 I just had this happen to me today. Still no btc to polo. I sent 0.45 to polo btc address. It's not on the block explorer or anything. When I look, it seems as though my btc went into gatehubs ripple cold wallet. No idea how that happened as I made sure to select the right address. I hope this resolves soon as the price is climbing and I wish to buy more xrp. Link to comment Share on other sites More sharing options...
namini Posted May 8, 2017 Share Posted May 8, 2017 If you entered your Poloniex btc address deposit correctly you'll receive your btc, but looks like it can take a while. Link to comment Share on other sites More sharing options...
cmbartley Posted May 8, 2017 Share Posted May 8, 2017 I believe Gatehub batch processes BTC so it can take some time. The blockchain is also very slow. Link to comment Share on other sites More sharing options...
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