Gatehub 2 Factor Google Authentication

[funkydbone]

I too have a problem signing in with google 2 step authenticator - i ended up breaking my phone and got another one - installed google authenticator but now i have no way of obtaining barcode or key from Gatehub to sign in - 

i need help - i emailed Gatehub support over 4 or 5 days ago with no response 

my login /password is fine - when i tried manually adding it just doesn't work - 

Appreciate any help on how to go about it - 

[enej]

3 hours ago, funkydbone said:

I too have a problem signing in with google 2 step authenticator - i ended up breaking my phone and got another one - installed google authenticator but now i have no way of obtaining barcode or key from Gatehub to sign in - 

i need help - i emailed Gatehub support over 4 or 5 days ago with no response 

my login /password is fine - when i tried manually adding it just doesn't work - 

Appreciate any help on how to go about it - 

Hi @funkydbone, please PM me your email and we'll take a look right away.

Thank you.

 

[funkydbone]

I PM yiu earlier today about this.

Thanks

 

[barryb]

Hey,

I have exactly this problem, new phone --> authenticator doesnt show gatehub. What can I do?

 

Barry

[h00st]

Same issue here. Have been in contact with Gatehub Support for almost two weeks, and the issue is still not resolved. My patience is running out.

Can I access and use the wallet from e.g a desktop wallet, as long as I have the secret key and import it?

[Jimi]

I had the same issue 3 weeks ago, emailed support with no response. They've opened a new support helpdesk, I emailed a new ticket & they responded in hours. I think some of the older support tickets have gotten lost.

Try this url & you'll most likely be helped:
https://support.gatehub.net/hc/en-us/requests/new