pucksterpete Posted March 13, 2022 Share Posted March 13, 2022 (edited) @GateHub With Gatehub adding a few new tokens to their list, such has USDC, WXRP & USDT There is a problem, let me explain. Today, logging in to Gatehub for the first time since 2020. I decided to deposit 100 USDC to my wallet (not hosted) using their platform. The transfer went fine, 100 shows deposited except that the overall balance of the account is wrong and plus the amount showing underneath the balance of 100 USDC is 0.000 (see image) WTF!!! So, support ticket was created and quick response from MIA was received: Quote Dear, We suggest you perform a hard refresh and empty cache of your browser by following the instructions below. 1. Go to the GateHub login page (https://signin.gatehub.net) and open Developer Tools In Chrome press CTRL + SHIFT + J to open the “console” tab of the Developer Tools. In Safari press CTRL + ALT + I to open the Web Inspector. In Firefox press CTRL + SHIFT + K to open the Web console (COMMAND + SHIFT + K on Macs). 2. Empty Cache and Hard Reload by right-clicking the browser refresh button and choosing the mentioned option from the dropdown menu. If the above does not solve the issue, we also suggest clearing GateHub related cookies from your browser; 1. Open your Google Chrome browser, copy-paste the first link in your URL bar, and click the button "Remove all". 2. Repeat the same process for the second link. First link: chrome://settings/cookies/detail?site=wallet.gatehub.net Second link: chrome://settings/cookies/detail?site=signin.gatehub.net 3. Execute a hard refresh of our platform (Ctrl+Shift+R on PC and Cmd+Shift+R on Mac) prior to signing in. In case the above does not solve your issue we kindly suggest you try to sign in to your GateHub account from a different device and browser. We would appreciate your feedback if this solved your problem. If your issue persists, please provide us with as many details as you can so we can narrow down the problem and assist you further. Kind regards, Mia So, after trying everything above, same problem. Its not on my end, they have a BUG.... Anyone else having issues? Edited March 13, 2022 by pucksterpete Link to comment Share on other sites More sharing options...
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